Lethal Posted July 17, 2010 Report Share Posted July 17, 2010 Hi, I am new to this product and therefore the forum. I have in the past (recently) successfully done one full scan, and wish to do another. The application is starting fine, and it tells me it is upd to date when I run an update, however this is suspect as the application states it is disconnected. A restart of the PC or restart of the application fails to correct this, and the firewall is not interfering. Please advise how I can correct this, as a search of your faw and forum posts has not indicated a fix. thanks Link to comment Share on other sites More sharing options...
Guest Armin Pasalic Posted July 17, 2010 Report Share Posted July 17, 2010 Hi, I am new to this product and therefore the forum. I have in the past (recently) successfully done one full scan, and wish to do another. The application is starting fine, and it tells me it is upd to date when I run an update, however this is suspect as the application states it is disconnected. A restart of the PC or restart of the application fails to correct this, and the firewall is not interfering. Please advise how I can correct this, as a search of your faw and forum posts has not indicated a fix. thanks First off, try an re-install - Uninstall Immunet, restart, delete the folder of Immunet, clean registry with a registry cleaner(make sure you back it up) restart again, install and try. If this doesnt work, I recommend you have Immunet Installed, go to Start > All Programs > find immunet folder > In there you found a Diagnostic tool > click on it. It will then create a file on your desktop, send it to this thread so a Moderator/admin can verify your problem. Link to comment Share on other sites More sharing options...
alfred Posted July 17, 2010 Report Share Posted July 17, 2010 Lethal, Armin's advice is good. let's also maybe get you to post your support snapshot to me at alfred@immunet.com so I can take a look. It sounds like other AV SW might be affecting the product. Please see how to do a support snapshot here: http://support.immunet.com/tiki-read_article.php?articleId=10 Link to comment Share on other sites More sharing options...
Guest orlando Posted July 18, 2010 Report Share Posted July 18, 2010 A reinstalling with a good cleaning would not hurt. I also recommend that you try to disconnect and connect the computer to the internet, if this does not help to disable your network card and switch. Orlando Link to comment Share on other sites More sharing options...
oscarnitas Posted July 30, 2010 Report Share Posted July 30, 2010 HI, i´m having the same problem, i tried uninstall, cleanup, reboot and reinstall, but still recieve a disconnected message, here is the file generated by Diagnostic tool ThanksImmunet_Support_Tool_2010_07_29_23_52_55.zip Link to comment Share on other sites More sharing options...
Guest orlando Posted July 30, 2010 Report Share Posted July 30, 2010 Have you tried configuring the firewall? Here you can find the solution for Windows Firewall: http://support.immunet.com/tiki-read_article.php?articleId=9 Orlando Link to comment Share on other sites More sharing options...
oscarnitas Posted July 30, 2010 Report Share Posted July 30, 2010 Have you tried configuring the firewall? Here you can find the solution for Windows Firewall: http://support.immunet.com/tiki-read_article.php?articleId=9 Orlando HI, I RAN A DIFFERENT REGISTRY CLEANER, REINSTALLED, AND EVERYTHING IS FINE NOW THANKS Link to comment Share on other sites More sharing options...
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