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Immunet goes crazy while using Adobe After Effects

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I have to manually stop immunet's service when I work in Adobe's software. AE uses HDD as Cache Disk, so immunet goes crazy and uses almost 100% cpu time while AE is using cache disk.I've tried to add AE on whitelist but no luck. They don't like each other. It's annoying.

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I am new to Immunet having just installed it on my server running Windows Server 2008 R2, and have also noticed some operations and programs which are bogged down unless I stop the Immunet service too.   I have many drives which are pooled on the server, and when I delete a folder of files spread across  multiple drives, it can be quite slow unless I stop Immunet first.  I am still playing around with exclusions to scanning and trying to determine if that will help.  Otherwise I have set up a quick .bat file to toggle the Immunet service On and Off for the time being.  I haven't had this problem with other AV programs.  I thought maybe it was my  configuration of the server with pooled drives, but I see you are also experiencing this with a program utilizing lots of disk activity.

Edited by Airguy
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Hi guys,

I'm at a loss as to what to suggest to both of you so I have contacted a Support Administrator via Private Message to have him take a look into your issues. Hopefully he'll read the PM soon, get involved & add a thread to this topic.

Sorry I couldn't be any more helpful but I'd be the first one to admit I don't have all the answers.

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Thanks for the reply.  This is about the only AV program I have found to support the older legacy operating systems such as I am running.  I really like Immunet so far, especially the cloud integration. I hope we can find what is happening that bogs down some processes.  In the meantime, I have a simple .bat file that I can toggle the service on or off.  Just have to remember to toggle it back on when I am done!  (also created a task to run a couple of times a day in case I forget!).

Thanks again Ritchie58!

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I suspect that adding Adobe's "program files" directory will do little or nothing to alleviate your problem, unless it also uses that location for its cache.

Do you know (or know how to find out) where your Adobe software stores all its cache files? Seeing as all the file reading and writing is causing Immunet to repeatedly scan everything as it's read/written, you need to find out the location on this disk where all the reading/writing is taking place. I.e. you need to find the directory that Adobe uses for its cache.

If you exclude this directory, you may find that performance returns to normal acceptable levels.

Good candidates to watch would be any "Adobe" related folder that resides within %programdata%, or see if Adobe creates an "Adobe" folder within %temp%.

In the meantime, you can speed up your systems slightly by de-activating the ClamAV engine, and/or blocking mode - however the former will decrease your offline-protection and the latter will decrease your overall protection.

Good luck.

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On 4/19/2021 at 10:52 AM, zombunny2 said:

I suspect that adding Adobe's "program files" directory will do little or nothing to alleviate your problem, unless it also uses that location for its cache.

Do you know (or know how to find out) where your Adobe software stores all its cache files? Seeing as all the file reading and writing is causing Immunet to repeatedly scan everything as it's read/written, you need to find out the location on this disk where all the reading/writing is taking place. I.e. you need to find the directory that Adobe uses for its cache.

If you exclude this directory, you may find that performance returns to normal acceptable levels.

Good candidates to watch would be any "Adobe" related folder that resides within %programdata%, or see if Adobe creates an "Adobe" folder within %temp%.

In the meantime, you can speed up your systems slightly by de-activating the ClamAV engine, and/or blocking mode - however the former will decrease your offline-protection and the latter will decrease your overall protection.

Good luck.

Well, I have been able to improve immunet's performance doing some analysis of what folders/files it's scanning and using exlusions of those file extensions I don't feel would be vulnerable to infections of malware or viruses.   I run a small personal media server, with 23 hard drives pooled into a single Drive letter, with a program called Stablebit Drivepool.   When I first installed Immunet,  the system was dragging terribly with most disc operations (deletes, moves, etc).   But now it's better after excluding many file extensions (.mpg, .wav, .flac, .mp3, etc. and video file extensions).  I excluded .tmp files and then I also excluded DrivePool, which runs as a service. It's slowly getting better now.  It's a little time consuming, bouncing back and forth,  reading the scan history, then adding file extension exclusions, but it definitely seems to help.   Still not done yet.

Edited by Airguy

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