chipo Posted August 23, 2011 Report Share Posted August 23, 2011 In last days, when Windows starts, Immunet´s agent sometimes does not connect to internet. I have KIS 2011 and I´ve allowed all outbound/inbound traffic for agent.exe in KIS firewall. I must restart the Immunet service to get connected. Is there a problem with Immunet servers? Sorry for bad english Link to comment Share on other sites More sharing options...
Guest OrlandoP Posted August 23, 2011 Report Share Posted August 23, 2011 Check with the Task Manager (ctrl + shift + esc) if agent.exe and iptray.exe are running then run a CMD as Administrator, Type: net stop immunetprotect wait... net start immunet protect Orlando Link to comment Share on other sites More sharing options...
chipo Posted August 23, 2011 Author Report Share Posted August 23, 2011 Check with the Task Manager (ctrl + shift + esc) if agent.exe and iptray.exe are running then run a CMD as Administrator, Type: net stop immunetprotect wait... net start immunet protect Orlando Yes, both processes are always running. I have to go to Administrative Tools> Services and restart the Immunet service (sometimes, not always agent.exe appears offline) Link to comment Share on other sites More sharing options...
Guest OrlandoP Posted August 23, 2011 Report Share Posted August 23, 2011 Please use the System Diagnostic Tool and send the file generated to support at immunet.com Orlando Link to comment Share on other sites More sharing options...
chipo Posted August 24, 2011 Author Report Share Posted August 24, 2011 Please use the System Diagnostic Tool and send the file generated to support at immunet.com Orlando Agent.exe.log file shows several errors from agent.exe when connecting to the Internet. File attached to this mail and also a screenshot of the firewall settings. I have Norton DNS in my network settings agent exe log.zip Link to comment Share on other sites More sharing options...
chipo Posted August 30, 2011 Author Report Share Posted August 30, 2011 Is there any solution to my problem? Some days ago I sent an email to technical support, with the file created with diagnostic tool. Not answered. I´ve uninstalled and reinstalled Immunet. Sometimes still fails to connect to internet. I had to create a bat file to restart the immunet service every time windows starts. I do not think that is the solution to my problem. Link to comment Share on other sites More sharing options...
Guest OrlandoP Posted August 30, 2011 Report Share Posted August 30, 2011 They are probably working on the File generated, please wait a week. Orlando Link to comment Share on other sites More sharing options...
kstephen Posted September 1, 2011 Report Share Posted September 1, 2011 Is there any solution to my problem? Some days ago I sent an email to technical support, with the file created with diagnostic tool. Not answered. I´ve uninstalled and reinstalled Immunet. Sometimes still fails to connect to internet. I had to create a bat file to restart the immunet service every time windows starts. I do not think that is the solution to my problem. Hello Chipo we are having difficulty finding the email from your Yahoo email with the Support Diagnostic File attached. Can you send the file again to support@immunet.com and we will check it out. Reference this forum post so we know whose issue we are dealing with. Stephen Immunet Employee Link to comment Share on other sites More sharing options...
kstephen Posted September 1, 2011 Report Share Posted September 1, 2011 Hello Chipo we are having difficulty finding the email from your Yahoo email with the Support Diagnostic File attached. Can you send the file again to support@immunet.com and we will check it out. Reference this forum post so we know whose issue we are dealing with. Stephen Immunet Employee Hello Chipo, we received your Support Diagnostic File and we have sent you troubleshooting instructions. Even with your firewall setting changes we see all traffic is not reaching the cloud. Try out Immunet with the firewall disabled. This will help to eliminate or confirm the firewall as the cause. Stephen Sourcefire - Immunet Employee Link to comment Share on other sites More sharing options...
chipo Posted September 2, 2011 Author Report Share Posted September 2, 2011 I´ve installed KIS 2012 today. I´ll see how it works with Immunet protect. Link to comment Share on other sites More sharing options...
sweidre Posted September 2, 2011 Report Share Posted September 2, 2011 I´ve installed KIS 2012 today. I´ll see how it works with Immunet protect. Hi chipo, I have no experience of KIS firewall, but is it possible to teach KIS to accept clean files by giving KIS a certain time to be aquainted with important files in its environment? Cheers, sweidre Link to comment Share on other sites More sharing options...
chipo Posted September 2, 2011 Author Report Share Posted September 2, 2011 Hi chipo, I have no experience of KIS firewall, but is it possible to teach KIS to accept clean files by giving KIS a certain time to be aquainted with important files in its environment? Cheers, sweidre Hi sweidre, I did not understand what you've written. Kaspersky lets you to exclude programs and files from his control (exclusion list). I´ve the Immunet folder, agent.exe and iptray.exe in Kaspersky exclusions too. Greetings Link to comment Share on other sites More sharing options...
sweidre Posted September 2, 2011 Report Share Posted September 2, 2011 Hi sweidre, I did not understand what you've written. Kaspersky lets you to exclude programs and files from his control (exclusion list). I´ve the Immunet folder, agent.exe and iptray.exe in Kaspersky exclusions too. Hi chipo, If Kaspersky has an exclusion list, it should be enough, in my mind. (ZoneAlarm & ESET Smart Security have both a learning mode to be used until all programs have been accepted by the firewalls, and then they can be switched into an automatic mode, but I cannot assess what method is preferable. Cheers, sweidre Link to comment Share on other sites More sharing options...
chipo Posted September 2, 2011 Author Report Share Posted September 2, 2011 Hi chipo, If Kaspersky has an exclusion list, it should be enough, in my mind. (ZoneAlarm & ESET Smart Security have both a learning mode to be used until all programs have been accepted by the firewalls, and then they can be switched into an automatic mode, but I cannot assess what method is preferable. Cheers, sweidre Hi sweidre, I understand you now. Kaspersky has an automatic mode too, but I´ve deactivated it, so Kis is in interactive mode. Greetings Link to comment Share on other sites More sharing options...
chipo Posted September 29, 2011 Author Report Share Posted September 29, 2011 Hi, I need a link to download Immunet Protect 3.0.3.6870. Latest version (3.0.4.7241) doesn´t work for me. It´s disconnecting from internet all the time, so I want to install an older version. Thanks Link to comment Share on other sites More sharing options...
ritchie58 Posted September 29, 2011 Report Share Posted September 29, 2011 That may be a problem chipo because Immunet uses boot-strapper installers. That means that regardless of the version the installer will connect to the Immunet severs and download the newest version of Immunet. Sorry to hear you're still having problems with agent.exe. I hope the SourceFire/Immunet staff can come up with a solution for you. Best of luck, Ritchie... Link to comment Share on other sites More sharing options...
chipo Posted September 29, 2011 Author Report Share Posted September 29, 2011 That may be a problem chipo because Immunet uses boot-strapper installers. That means that regardless of the version the installer will connect to the Immunet severs and download the newest version of Immunet. Sorry to hear you're still having problems with agent.exe. I hope the SourceFire/Immunet staff can come up with a solution for you. Best of luck, Ritchie... Thank you very much. From what I see, my only option is to uninstall Immunet protect and wait for a new version. Link to comment Share on other sites More sharing options...
chipo Posted September 30, 2011 Author Report Share Posted September 30, 2011 Nobody has the offline installer for version 3.0.3.6870? (when you run Immunet setup, it downloads the full installer) Last version of Immunet Protect doesn´t work well to me. If I can´t get an older version I must uninstall it, because the scaner doesn´t work. Link to comment Share on other sites More sharing options...
chipo Posted September 30, 2011 Author Report Share Posted September 30, 2011 Immunet Protect 3.0.4.7241 uninstalled, agent.exe is disconnecting from internet continuously. Link to comment Share on other sites More sharing options...
johnmw1 Posted September 30, 2011 Report Share Posted September 30, 2011 Hi, Hope you don't mind me jumping in on this agent.exe discussion as I'm having problems with agent.exe consuming huge amounts of CPU at the moment. Currently it's running at 50% but before that and before a forced reboot it was running at 98%. Needless to say my system is now constantly freezing. Am running XP SP3 and with KIS 2012 installed and am running the current version of Immunet Protect 3.0.4.7241. Have tried ending agent.exe and iptray.exe processes in the Task Manager but TM will not allow me to end the processes. Cheers, John Link to comment Share on other sites More sharing options...
chipo Posted October 1, 2011 Author Report Share Posted October 1, 2011 No one can give me a link to the file from Immunet servers? Link to comment Share on other sites More sharing options...
chipo Posted October 2, 2011 Author Report Share Posted October 2, 2011 Finally, after nearly a month with this problem, I uninstalled Immunet Protect. I don't want a program that is not working for me. Thanks for nothing. Link to comment Share on other sites More sharing options...
sweidre Posted October 2, 2011 Report Share Posted October 2, 2011 Finally, after nearly a month with this problem, I uninstalled Immunet Protect. I don't want a program that is not working for me. Thanks for nothing. Hi chipo, It is a pity, that you have prematurely uninstaled Immunet Protect during a weekend! You should have waited with that decision until a workday, when Immunet staff is more frequently visiting this forum! Cheers, sweidre Link to comment Share on other sites More sharing options...
chipo Posted October 2, 2011 Author Report Share Posted October 2, 2011 Hi sweidre, I've been waiting for almost a month for a solution. In recent days I have been asking for an earlier version, but nobody could give me a link. Agente.exe is disconnecting from internet constantly. As you understand, if Immunet doesn't work, I don't want it installed. Greetings Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.