christianwen Posted September 16, 2011 Report Share Posted September 16, 2011 Hi! For the past week and maybe more Immunet has kept showing alerts of W32.Magania . The file is located in the under windows, temp, avast. Immunet detects it a lot but, it doesn't remove it. It says quarantine failed. Link to comment Share on other sites More sharing options...
kstephen Posted September 16, 2011 Report Share Posted September 16, 2011 Hi! For the past week and maybe more Immunet has kept showing alerts of W32.Magania . The file is located in the under windows, temp, avast. Immunet detects it a lot but, it doesn't remove it. It says quarantine failed. Hi Christian, Could you tell me what version of Avast you're using and if you're using the free version or paid one. We will try to recreate the issue. Also could you email us your Support Diagnostic Log to support@immunet.com Start --> All Programs --> Immunet 3.0 --> Support Diagnostic Tool This will create a .7z file on your desktop that contains the Immunet logs. Stephen Sourcefire Immunet Support Link to comment Share on other sites More sharing options...
christianwen Posted September 16, 2011 Author Report Share Posted September 16, 2011 I'm using avast free. 6.0.1289 I'm going to send the file. Link to comment Share on other sites More sharing options...
kstephen Posted September 18, 2011 Report Share Posted September 18, 2011 I'm using avast free. 6.0.1289 I'm going to send the file. Hi Christian, Looking at your support log Avast temp files are being convicted as malicious because you are missing the necessary exception. Your current Immunet version is 3.0.1 which seems to be missing the needed exception and has a known issue such as the Immunet Update Bug. Follow my instructions I sent by email for how to do a clean uninstall and reinstall and you will get version 3.0.4. It has the necessary exceptions and the Immunet Update Bug is fixed. Stephen Link to comment Share on other sites More sharing options...
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