Unable to Update

[Michael]

I am unable to update unless i un-install and re install the software.

[ritchie58]

You can download the newest 7.4.2. 20335 boot-strapper installer package at the included URL link so you won't have to attempt to update through the UI.

First do another uninstall of Immunet. When asked by the uninstaller if you plan to reinstall Immunet again "select the 'NO' option!"

This does give you the cleanest uninstall possible with the built-in uninstaller when choosing the NO option but you will have to reconfigure the Settings to the way you had them, add any custom Exclusions & Scheduled Scan(s) you might have been using too.

After doing the uninstall first reboot -> then go into the Program Files directory -> delete all Immunet folders you see in that directory -> clear any junk files & then use a good Registry cleaner to find any orphaned Registry keys (CCleaner has a decent junk file & Registry cleaner, I use it on a daily basis) -> reboot your computer again after cleaning & then download & run this new boot-strapper installer. https://download.immunet.com/binaries/immunet/bin/ImmunetSetup.exe

Don't forget to close your browser first after downloading the installer before running it. In fact, close any unnecessary third-party apps that are running beforehand.

Also, since Immunet uses a boot-strapper installer it does require an unencumbered internet connection during the complete installation process as the install files are being pulled down from the cloud.

So make sure any other security software isn't interfering with that installation process including your Firewall. 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

After a successful installation make sure the necessary processes that Immunet uses to function properly are not being interfered with too.

These are sfc.exe, iptray.exe, cscm.exe and freshclam.exe (if using the ClamAV module). Allow both in-coming & out-going internet traffic for these processes with, once again, your Firewall & any other installed security software you may be using.

I hope these suggestions are of help Michael.
Regards, Ritchie...