Jump to content
rrhode

Can't Uninstall Immunet 3.0

Recommended Posts

I normally use Linux but thought I would try a dual boot so I can play some games which don't work quite as well in Linux. I have no protection for anything in Windows. No firewall, no virus scan, etc. Ok, so I put this on my computer because it sounded pretty cool. Then I realized I don't really want it because it slows things down too much. I really just want to use it like Clam AV works but for windows.

 

So I go to uninstall it but it gets stuck at Cleanup agent. Sits there and never ever completes.

 

I followed some posts to try to remove it. I downloaded a removal tool yesterday that I found posted on these forums somewhere and booted into safe mode and ran it. It seemed to run ok but was saying it couldn't find a lot of things. In the end I figured it worked ok. I shut things down and came back to windows eventually today only to discover Immunet 3.0 sitting in my system tray still. I can't believe uninstalling this software is impossible! I cannot delete the folder off my hard drive because it says permission denied. Well, ok how do I get permission even? Furthermore, I stopped, and disabled, and deleted the service from starting. WTF!??

Share this post


Link to post
Share on other sites

I normally use Linux but thought I would try a dual boot so I can play some games which don't work quite as well in Linux. I have no protection for anything in Windows. No firewall, no virus scan, etc. Ok, so I put this on my computer because it sounded pretty cool. Then I realized I don't really want it because it slows things down too much. I really just want to use it like Clam AV works but for windows.

So I go to uninstall it but it gets stuck at Cleanup agent. Sits there and never ever completes.

I followed some posts to try to remove it. I downloaded a removal tool yesterday that I found posted on these forums somewhere and booted into safe mode and ran it. It seemed to run ok but was saying it couldn't find a lot of things. In the end I figured it worked ok. I shut things down and came back to windows eventually today only to discover Immunet 3.0 sitting in my system tray still. I can't believe uninstalling this software is impossible! I cannot delete the folder off my hard drive because it says permission denied. Well, ok how do I get permission even? Furthermore, I stopped, and disabled, and deleted the service from starting. WTF!??

Hi peemperflomp,

Previously it was very simple to uninstall Immunet, but last week I saw, that a member of this forum had also a uninstall problem. I did not follow up how his uninstall issue was solved. Now it is a weekend, and the staff of Immunet is not working. During workdays between 9 AM - 5 PM (US Mountain Time) Immunet staff will work and at least one administrator or moderator will make a visit to this forum to see, if there are any problems arisen. I advise you to wait until Monday for a visit by an Immunet staff member.

Maybe the uninstall.exe file is missing. If an uninstall.exe file is missing in a software for me, I normally install the software again right over the current version. This simple exercise will install the software again including the uninstall.exe file and then I can easily do a complete uninstall of the whole software.

But I suggest, that you wait until Monday for qualified assistance. If nobody from Immunet will look into your post on Monday, you may write an email to support@immunet.com with a description of your problem.

Cheers,

sweidre

PS. Note, that in this forum there are many ordinary members, who are very good at computing including the Immunet software. Just be patient for a while, you'll get assistance do not worry! You are in good and friendly hands! DS

Share this post


Link to post
Share on other sites

Hi peemperflomp,

It seems to be very few members visiting this forum this weekend. Here in the northern part of Europe, weather has been very nice and I think very few members have been sitting by the computer. Probably most Europeans have spent the weekend outdoors with wife & kids! Here in western Europe time is now 6:00 PM (Sunday) and the sun has already set, so I doubt, that any Europeans will visit this forum today. Let's see if any Americans or Canadians are intending to visit this forum! (I think, that in US it is still a Sunday in daylight.) If the weather is nice also on the American continent, I doubt that many will visit this forum during a Sunday. Then you must wait until Monday to get help. If the problem is urgent for you, you might already now send an email to support@immunet.com, but the reply you will not get before 9 AM - 5 PM workdays (US Mountain Time).

Cheers & Good Luck,

sweidre in Sweden

 

PS. If you intend to send an email to support@immunet.com , you might add this link to your email:

http://forum.immunet.com/index.php?/topic/1408-cant-uninstall-immunet-30/

This link is leading to your post above! DS

Share this post


Link to post
Share on other sites

Hey Ppeemperflomp, we've seen this happen a couple of times. Usually we see this when the user has upgraded from v2 to v3 and something goes wrong during the upgrade, or sometimes in cases where the user starts uninstalling Immunet and then terminates the uninstaller before it can finish.

 

In all cases we've been able to remove Immunet using the 30 day trial version of revo pro, so I would recommend giving it a try:

http://www.revouninstaller.com/revo_uninstaller_free_download.html

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...