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jgroep

Bug: Howto Lose Protection Exlusions

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1. Immunet Protect 3.0.5.7552

2. Windows 7 Home Premium Service Pack 1 32-bit

 

3.

Security Essentials: 2.1.1116.0

Spybot - Search & Destroy 2.0.6.0 - build 20111005

WinPatrol 2011 PLUS v 20.5.2011.0:20.5.2011.0

 

4.

Can't add the following folders to File Exclusions:

C:\Program Files\Spybot - Search & Destroy 2

C:\ProgramData\Spybot - Search & Destroy

 

When trying to do so deletes all Protection Exclusions!

(I suspect the ampersand in the path for this bug.)

 

Yours sincerely,

Jochem.

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Do you use the "TeaTimer" real-time protection module with Spybot? If you do try disabling that, do a reboot and then try to add the exclusions again. I used Spybot in the past and I always kept that disabled (I used S&D as an additional on-demand scanner only) because it seemed to interfere with many legitimate programs. Either way I'm sure support would like to take a gander at this. I suggest you send in a diagnostic report. Click Start > All Programs > scroll down to the Immunet 3.0 folder and click on that > click on Support Diagnostic Tool and run that. This will create a 7zip file to your desktop. Upload that as an attachment to an email. Include all relevant information in the email and send to support@immunet.com.

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As written I don't use Spybot 1.62, but Spybot - Search & Destroy 2.0.6.0 - build 20111005.

But I tried your suggestion by disabling all Spybot services and then try again adding C:\Program Files\Spybot - Search & Destroy 2.

 

See Initial Exlcusion list (Clip0001).

Clip0001.jpg

 

When I browse to C:\Program Files\Spybot - Search & Destroy 2 and choose to Add Exclusion, the folder is not add to the list.

I close the Settings window.

 

Re-open "Settings" and all Protection Exlcusions are gone!

 

I want to make the Exclusion list again, so I add i.e. C:\Program Files\Immunet, but there is a messagebox "Failed to Create Exclusion" (Clip0002).

Clip0002.jpg

 

Going to "Update Now" and also an error message (Clip0003).

Clip0003.jpg

 

Then I stop iptray.exe and restart both service agent.exe and immunet program (iptray.exe), the "Welcome to Immunet Community" appears (Clip0004).

Clip0004.jpg

 

So all settings are gone? (Clip0005).

Clip0005.jpg

 

Well, happy re-installing... :(

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For the Protection Exclusions, when you add a folder which includes an ampersand, Immunet loses all its settings.

You could fully uninstall and re-install (best option!), but I wanted to do some more testing.

 

When the Protection Exclusions are lost, you can't add a new Exlusion. But when you're repeating to do so, sometimes the Protection Exclusions magically reappear.

 

Well, the Protection Exlusions are back, but ain't working!

Because now Immunet scan files with C:\\ instead of normal C:\

 

Yours sincerely,

Jochem.

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If any other users are seeing their custom settings and exclusions disappear for some unexpected reason please post here and let us know. Then perhaps this is a bug that should be investigated further. Regards, Ritchie...

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Could it be that the process agent.exe, for some unknown reason, is failing to start at boot-up and that permanently affects the history files somehow? It's apparent that iptray.exe is still running or jgroep wouldn't have been able to access the GUI at all.

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Could it be that the process agent.exe, for some unknown reason, is failing to start at boot-up and that permanently affects the history files somehow? It's apparent that iptray.exe is still running or jgroep wouldn't have been able to access the GUI at all.

 

I've passed it to the developer, but I think the & is being treated like an HTML tag and that's why none of the exclusions can be read from the file. If you look at the local.xml file you can see the item:

256|2|1|0|C:\Search & Destroy

But the UI is unable to redisplay it back. I have a feeling this causes all exclusions to fail. The only way to recover is:

 

0) Right click on the tray and select "Hide Tray"

1) net stop immunetprotect

2) cd "%PROGRAMFILES%\immunet"

3) del local.xml

4) copy local.old local.xml

5) net start immunetprotect

6) Start the tray using the shortcut on your desktop

 

I still have to dig into C:\ vs. C:\\ because really it shouldn't matter. If you go to the command line and run "cd C:\\Windows", you still end up in "C:\Windows".

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