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trickpirata

Failed To Restore File After Quarantined

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Hello, I have here a file which I use for gaming. It is actually a hot key, inventory a+ is the name. Immunet failed to restore this file but I'm pretty sure that it is only a false-positive. I've attached a screenshot. I'm using this app for a long time. F-secure didn't report any. I'd love to give you a copy of the file but immunet deleted it already.

 

It keeps on blocking it even if I added the file in the exclusion list. Really annoys me. Hope to get it fixed soon.

post-11684-079342300 1324981140_thumb.png

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Try and manually add the complete file path for that hotkey to the Exclusion List. That should keep that file from being quarantined in the future.

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Tried that, but still detects it as a virus. Anyways, my main point is, Immunet DELETED the FILE permanently. What if it is a .doc file or a very important file for others, they might not recover it. :)

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Tried that, but still detects it as a virus. Anyways, my main point is, Immunet DELETED the FILE permanently. What if it is a .doc file or a very important file for others, they might not recover it. :)

 

The file should exist in C:\Program Files\Immunet\Quarantine still. It's encoded, so you can't restore it directly, but if you send your diagnostics and the qrt file to support at immunet.com, we could decode it. I think the real issue is that + and that there is some bug that needs to be fixed there.

--Millard

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Hi trickpirata, what Millard is referring to is sending a Support Diagnostic Tool report. Click on Start, All Programs > scroll down to the Immunet 3.0 folder and click on that > click on Support Diagnostic Tool to run that. It will create a 7zip file to your desktop. Upload that SDT report as an attachment in a email along with all relevant information and screenshots and send to support@immunet.com. Regards, Ritchie...

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