Account Email Address Change Fails

[WacoJohn]

I have a Free account for Immunet Protect. I recently changed its email address and I am 99% sure I did it right. Got the confirming email and everything. Now .. can't log in (not to this forum) to protection with EITHER email address .. and I have submitted a help desk ticket .. been about 24 hours and have heard nothing back from them. I even sent 'em a screenshot (attached below) except theirs showed the full email addresses.

 

Not sure what to do except post here. Can anyone on the Immunet side help me get it straightened out? thanks in advance.

 

[ritchie58]

Hey Waco! Good to see at the forum again! I wish it was under different circumstances however. The server is not recognizing your log in credentials so it seems.

[WacoJohn]

Hey Waco! Good to see at the forum again! I wish it was under different circumstances however. The server is not recognizing your log in credentials so it seems.

 

It seems. In fact, doesn't recognize either 'credential' now. No response from Tech Support. I hate to abandon the account .. have a nice group in my community. There IS a procedure to change one's log in email address .. and I followed it exactly .. except it doesn't work. Dunno if it is that or the lack of support that is the most upsetting. Gonna send them something about it AGAIN .. and then if no reply .. I'm done.

 

I hope everyone is having a terrific new year .. and will have peace and prosperity for years to come.

[ritchie58]

I'd hate to see you go WacoJohn. You've been a good contributor to the forum in the past so I hope the log in issue can be resolved for you. It's still the weekend so at least give 'em a few more days. Best wishes, ritchie58