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sethmcc

Cannot Register After Updating To 3.0.5

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Last week I updated my Immunet software to 3.0.5 (the free version). After I updated, it asked me to register or login with my existing account, but neither option works now. When I try to create a new registration, it just says "Creating Registration" (or something like that) and then nothing ever happens. If I click "Login with existing account" and enter my information, when I click the "Login" button nothing happens. I can't use Immunet without logging in. Everything worked fine before I updated. So, any ideas?

 

I'm using Windows 7 64bit. I emailed Immunet support about this 6 days ago and opened a support ticket, but they never responded.

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Hello seth, I have seen other users encounter this same problem before. "Hopefully" an Administrator will read your thread and can lead you in the right direction or rectify the situation for you. One thing you could double check is to make sure that you are typing in the correct account information including your password. Regards, ritchie58...

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Hi Seth,

 

Sorry you've been having troubles after updating to version 3.0.5. To better diagnose your issue, could I please have you use the systems diagnostic tool (instructions can be found here) to generate a support package and email it to support@immunet.com. This will help us to diagnose and determine the next steps towards resolving your issue.

 

Cheers,

 

Jason

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Jason,

 

Thank you for the reply, but I did generate a support package & use the diagnostic tool back on January 19. My case id number is 7447. At that time I got an email from Immunet saying "A member of our customer care team will respond to your case as soon as possible", but so far I've heard nothing.

 

Thank you,

Seth

 

Hi Seth,

 

Sorry you've been having troubles after updating to version 3.0.5. To better diagnose your issue, could I please have you use the systems diagnostic tool (instructions can be found at http://support.immunet.com/tiki-read_article.php?articleId=10) to generate a support package and email it to support@immunet.com. This will help us to diagnose and determine the next steps towards resolving your issue.

 

Cheers,

 

Jason

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Hi Seth,

 

I've looked through our support packages from January 19 and can't seem to find any record of yours. If you still have it available, can you please email it to support@immunet.com.

 

Cheers,

 

Jason

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