forumaccount Posted January 26, 2012 Report Share Posted January 26, 2012 Hi. I purchased Immunet Plus at 2011/12/18. I requested a refund using your support form at 2011/12/19.(Case #7140) I had not got a reply or a refund for nearly one month, so I sent you a e-mail to ask about the status of my refund request at 2012/01/17.(Case #7431) Still I haven't got any reply except automated "Custom New Case Customer Notification"... Can you please check the status of my refund request? Link to comment Share on other sites More sharing options...
ritchie58 Posted January 26, 2012 Report Share Posted January 26, 2012 Hi forumaccount, as a Plus user you could try to use the toll free phone number which is 1-877-678-2096 Monday - Friday, 9AM to 5PM, Mountain Standard Time. Sorry for any inconvenience to you and I wish I could help you out further but my duties are moderating the forum only. Best wishes, ritchie58... Link to comment Share on other sites More sharing options...
forumaccount Posted January 27, 2012 Author Report Share Posted January 27, 2012 Hi ritchie58, thank you for your suggestion. But as I'm not capable of *speaking/listening* English, Phone support is not an option for me... I hope someone from Immunet come in. Link to comment Share on other sites More sharing options...
forumaccount Posted January 28, 2012 Author Report Share Posted January 28, 2012 Hi, I just received an e-mail from Immunet support to notify me that the refund was done. And I received PayPal notification to confirm it as well. Thank you for quick resolution. Now this thread can be closed. Link to comment Share on other sites More sharing options...
Pedersen Posted January 28, 2012 Report Share Posted January 28, 2012 I am sorry for all inconvenient doing this Thanks for being patience and good luck out there in cyberspace! Link to comment Share on other sites More sharing options...
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