Jump to content

Recommended Posts

I just ran a Flash Scan with no problem at all (see image below)!

What you're seeing is usually caused by a connectivity issue. First make sure you have an uninterrupted internet connection with your PC before running a scan.

Also, make sure that Immunet's processes are not being blocked by your firewall or other installed security software. The parent processes that do require an internet connection are: sfc.exe - iptray.exe - cscm.exe (& freshclam.exe if using the ClamAV module).

Go into Settings and make sure that the ETHOS & SPERO cloud engines are enabled and that the ClamAV module is enabled if you use it.

One more reason that may cause this behavior is that your copy of Immunet has been corrupted some how or did not install correctly in the first place.

If you're sure that a connectivity or process blocking issue is not the problem then do a "clean uninstall" of Immunet.

When asked by the uninstaller if you plan to reinstall Immunet choose the "NO" option and proceed with the remainder of the uninstall. This will delete all your history.db files. Then install Immunet again but keep in mind the installer also requires an internet connection.

Here's a link to download the newest 7.4.4.20633 installer package. https://download.immunet.com/binaries/immunet/bin/ImmunetSetup.exe

After reinstalling this way you will have to reconfigure your Settings, add any custom Exclusion rules you were using again & recreate any Scheduled Scan(s) that were used.


 

Flash Scan Completed.jpg

Share this post


Link to post
Share on other sites

I thought of something else & I hope this isn't the case for you but, unfortunately, there actually is another reason for this type of behavior, your machine was already infected with malware before you installed Immunet.

Immunet is great at keeping you from getting infected but not so great if you did install Immunet on an already infected PC. The malware could be preventing Immunet from functioning properly.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...