DanaJone Posted August 3, 2010 Report Share Posted August 3, 2010 Hi, I am having two issues: First, when I run a scan, it will end with Immunet Disconnected. When I open the program interface, it always shows only the first Flash scan that was run, no others since then. If I try to run the scan again, it disconnects again. I would really like to try this program. I have configured the firewall as suggested in your FAQ. Running on XP Pro SP3 (I know...) Comodo Firewall 4.1 Avira V.10 Prevx 3.05 Link to comment Share on other sites More sharing options...
Guest orlando Posted August 3, 2010 Report Share Posted August 3, 2010 Hi, I am having two issues: First, when I run a scan, it will end with Immunet Disconnected. When I open the program interface, it always shows only the first Flash scan that was run, no others since then. If I try to run the scan again, it disconnects again. I would really like to try this program. I have configured the firewall as suggested in your FAQ. Running on XP Pro SP3 (I know...) Comodo Firewall 4.1 Avira V.10 Prevx 3.05 Run the system diagnostic tools and post the results here or send them to support@immunet.com here's the guide: http://support.immunet.com/tiki-read_article.php?articleId=10 Orlando Link to comment Share on other sites More sharing options...
DanaJone Posted August 17, 2010 Author Report Share Posted August 17, 2010 Run the system diagnostic tools and post the results here or send them to support@immunet.com here's the guide: http://support.immunet.com/tiki-read_article.php?articleId=10 Orlando Still no answer to my problem, I got a "Your request for assistance has been received. Case #617 - "Scan & Disconnect" has been created for you. A member of our customer care team will respond to your case as soon as possible." email response, but no follow up. I think that I will just uninstall and try something else. Link to comment Share on other sites More sharing options...
buckslayr Posted August 18, 2010 Report Share Posted August 18, 2010 Still no answer to my problem, I got a "Your request for assistance has been received. Case #617 - "Scan & Disconnect" has been created for you. A member of our customer care team will respond to your case as soon as possible." email response, but no follow up. I think that I will just uninstall and try something else. Give them a chance to reply. Immunet has a great support team. Link to comment Share on other sites More sharing options...
Guest orlando Posted August 18, 2010 Report Share Posted August 18, 2010 Still no answer to my problem, I got a "Your request for assistance has been received. Case #617 - "Scan & Disconnect" has been created for you. A member of our customer care team will respond to your case as soon as possible." email response, but no follow up. I think that I will just uninstall and try something else. My advice is this: Council n1: Immunet try uninstalling and reinstalling the latest version (download it from the site). Council n2: You have a firewall? if you have Windows Firewall, follow this guide: http://support.immunet.com/tiki-read_article.php?articleId=9 If you do not have windows firewall, here you can find others to configure: http://support.immunet.com/tiki-index.php?page=HomePage Waiting for news Regards, Orlando Link to comment Share on other sites More sharing options...
Guest orlando Posted August 18, 2010 Report Share Posted August 18, 2010 Sorry I only saw now that you are comodo firewall. To me it's blocking Immunet to access to the Internet. Here's a guide: http://support.immunet.com/tiki-read_article.php?articleId=7 Waiting for news Orlando Link to comment Share on other sites More sharing options...
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