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Hello,

 

I hope someone here can help me... I installed immunet alongside my Avast due to a "bot" email from Comcast and I ran the scanner overnight when I came back this morning it showed that 3 items had been quarantined. The first one that came up was a game that I play and know without question is not infected so I tried to unquarantine but I got an error that popped up telling me there was a script error.... Line:28 Char:7 Error:Permission Denied Code:0 URL: res://drh.dll/#6307 when I click to clear either option does the same and pops another script error...Line:3 Char:1 Error: Unable to get the property 'create':null Object is null or undefined URL: res://drh.dll/#6289 and one more after that..... Line:28 Char:13 Error:Unable to get value of the property 'setup' object is null or undefined Code:0 URL: res://drh.dll/IDR_HTML_FILEHISTORY

 

I have verified that windows defender is disabled at the services level and that I have added exceptions for both Avast and Immunet so that there are no cross conflicts but am still unable to access the quarantine to restore the files and I have no idea what the other two are at the moment because of the inability to access.

 

I am running windows 7 home premium with all updates. I'm not sure offhand what else if anything you need for additional information but if needed I will be happy to supply further as necessary.

 

Thanks in advance for your assistance.

 

Gregg

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Guest KeithR

Hi Gregg,

 

You may be able to work around this problem by restarting the Immunet interface. To try this, just right click the Immunet icon in the lower right hand corner of your screen and select 'Hide' from the popup menu, then re-launch the interface from Start -> Program Files -> Immunet 3.0 -> Immunet 3.0

 

As for the original problem, it would be very helpful if you could send us the support data from your computer so we can attempt to recreate this issue in our lab. To generate the support data just run Start -> Program Files -> Immunet 3.0 -> Support Diagnostic Tool. This should create a file on your desktop with a name similar to 'Immunet_Support_Tool_2012_04_12_09_45_56.7z'. You can then mail this to us at support@immunet.com.

 

Hope this helps! - Keith

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Hi Gregg,

 

You may be able to work around this problem by restarting the Immunet interface. To try this, just right click the Immunet icon in the lower right hand corner of your screen and select 'Hide' from the popup menu, then re-launch the interface from Start -> Program Files -> Immunet 3.0 -> Immunet 3.0

 

Hi Keith, I submitted the diagnostic dump just a minute or so ago and unfortunately I have tried reloading it a few different ways including running as admin, compatability mode(tried all settings) tried running it directly from the executable, uninstalled the free version and reinstalled the full trial but regardless of how I launch it, the same script errors happen and then it's completely unresponsive and I can only go into task manager and kill it from there or shutdown/reboot.

 

Gregg

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Hi Keith, I submitted the diagnostic dump just a minute or so ago and unfortunately I have tried reloading it a few different ways including running as admin, compatability mode(tried all settings) tried running it directly from the executable, uninstalled the free version and reinstalled the full trial but regardless of how I launch it, the same script errors happen and then it's completely unresponsive and I can only go into task manager and kill it from there or shutdown/reboot.

 

Gregg

 

Two suggestions:

1) Try 3.0.6: http://forum.immunet.com/index.php?/topic/1840-immunet-306-beta-available/

2) Send the last 3 files from your quarantine directory to Keith as well

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Two suggestions:

1) Try 3.0.6: http://forum.immunet.com/index.php?/topic/1840-immunet-306-beta-available/

2) Send the last 3 files from your quarantine directory to Keith as well

 

Hello Millard,

 

I tried your suggestion as well but ended up with the exact same script errors so unfortunately that didn't help. I did however send the 3 quarantined files so hopefully I can at least find out if they are important/necessary.

 

Gregg

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i have similar problem on win10, when tryn' restore 3 files from end of quarantined files list

I have an error, when I slide list of quarantined files till end of list (by mouse or by slider down arrow in list)

after the error message appears, the "delete" or "restore" buttons become inactive

type unconsistent == type mismatch

any advices?
 

buf02.jpg

Edited by ase08
pic mistake

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Normally when a file can't be restored or deleted from Quarantine it was just a temporary file to begin with. The program that created the .tmp file automatically deleted it when you closed the program.

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i think, that this is not the case. i need to restore mozilla thunderbird mailbox file. file "inbox" not blocked any programm or process.

the problem is that the IMMUNET encrypts the quarantine file.

 

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Ok, thanks for the additional info! That's helpful!  If you're sure nothing actually malicious is going on with Thunderbird then try creating a few custom 'Exclusion' rules with Immunet.

First create an exclusion rule for Thunderbird's process which is thunderbird.exe. Thunderbird.exe is located in a subfolder of "C:\Program Files (x86)" or sometimes in a subfolder of the user's profile folder—normally C:\Program Files (x86)\Mozilla Thunderbird\.

Also create an exclusion rule for the 'Profiles file path' which will look something like this, C:\User\USERNAME\AppData\Roaming\Thunderbird\Profiles\RANDOMDIGITS.default

Although not recommended if the issue persists after creating these two exclusion rules one last option would be to create an exclusion for Thunderbird's 'entire Program Files folder' directory.

Let me know if that corrects the issue or you need any instructions on how to create these exclusions.

Cheers, Ritchie...

P.S. - I'm not unfamiliar with Mozilla products as I have been an alpha/beta tester for them in the past. In fact, I was a die-hard Firefox user for years until I switched to Edge recently as I find that browser to more secure. 

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That's all good, but the bug is in the interface of IMMUNET itself.
I am unable to recover the file due to an error (on the screenshot).
When scrolling through the list of files in quarantine, an error occurs with the window in the screenshot,
after which the delete and restore buttons are disabled. Also error window can't be closed.

 

Edited by ase08
editing

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Yeah, I've seen the same behavior before too. If you try to scroll down the list too quickly you might get an error message.

I would still highly recommend you apply those custom Exclusion rules just to avoid having to go through that again.

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