Faq Suggestions

[sweidre]

I also have a small community bug today ... and I guess after updating Java. I closed Immunet and turned On again he was recovered.

 

Hi Bogdan,

I hope, that an Immunet staff member is reading this Java issue, because an issue like this should one day be entered into the FAQ category of the Forum.

Cheers,

sweidre

[millard@immunet.com]

Hi Bogdan,

I hope, that an Immunet staff member is reading this Java issue, because an issue like this should one day be entered into the FAQ category of the Forum.

Cheers,

sweidre

It's weird that it didn't happen to me this morning when I ran the Java update, but I've added our first FAQ item as suggested.

http://forum.immunet.com/index.php?/topic/213-java-an-error-has-occurred-attempting-to-load-your-community/

[xarc]

this I guess need to be at FAQ:

I've looked in translation and saw this:File Could Not Be Deleted. Check to see if Agent is online. If it is please contact support@immunet.com.

if it make reference at agent.exe how they will see if Agent is up because is hidden from users eyes ? they must Ctrl+Alt+Del to see processes and then click to order them alphabetically and then look for agent.exe if it is there and particular for every OS XP, Vista, W7

[millard@immunet.com]

I know I'm behind on getting FAQs up, but please add any FAQ suggestions here.

[millard@immunet.com]

this I guess need to be at FAQ:

I've looked in translation and saw this:File Could Not Be Deleted. Check to see if Agent is online. If it is please contact support@immunet.com.

if it make reference at agent.exe how they will see if Agent is up because is hidden from users eyes ? they must Ctrl+Alt+Del to see processes and then click to order them alphabetically and then look for agent.exe if it is there and particular for every OS XP, Vista, W7

 

Thanks, I've added it to the FAQ.

http://forum.immunet.com/index.php?/topic/227-how-do-i-tell-if-my-agent-is-online/

[sweidre]

Hi Millard,

 

FAQ Suggestions:

 

Q: What are the similarities & differences between Immunet FREE & PLUS?

Q: What options are available for Invitations to join my community?

Q: How are new versions announced?

Q: What is gaming mode?

Q: What are the differences between Flash Scan, Custom Scan, Full Scan & Rootkit Scan?

Q: What Protection Exclusions should be set?

Q: What are the recommended settings of Tray Icon Notifications?

Q: What groups can I subscribe to in the Forum?

Q: How to be an Immunet Insider in the Forum?

Q: How many lines in my signature should be set? Maximum number? Recommended number?

Q: What is Reputation value?

 

Cheers,

sweidre

[sweidre]

Hi Millard,

 

RE: FAQ Suggestions

 

Maybe the list of questions will grow into a long list?

Should we define FAQ subcategories into which we will place the questions? or

Should we first list all questions and later on place them in to proper subcategories?

 

For example:

 

01. Immunet General:

Q011:

Q012:

Q013:

02. Immunet FREE:

Q021:

Q022:

Q023:

03. Immunet PLUS:

Q031:

Q032:

Q033:

04. Installation:

Q041:

Q042:

Q043:

05. Uninstallation:

Q051:

Q052:

Q053:

06. Updating:

Q061:

Q062:

Q063:

07. Reporting:

Q071:

Q072:

Q073:

08. Errors:

Q081:

Q082:

Q083:

09. Help & Support:

Q091:

Q092:

Q093:

10. Forum:

Q101:

Q102:

Q103:

 

Shall the FAQ category serve as a Manual or Tutorial to be read logically from the top downwards? In that case the subcategories should be organized accordingly!?

 

Cheers,

sweidre

[millard@immunet.com]

Actually, the more I think about it, the more I wonder if I should simply remove it from the Forum and use the articles we have on the support site that Al has already started: http://support.immunet.com/tiki-read_article.php?articleId=19

 

It'll be a lot easier to categories as you suggested.

--Millard

[sweidre]

Actually, the more I think about it, the more I wonder if I should simply remove it from the Forum and use the articles we have on the support site that Al has already started: http://support.immun...hp?articleId=19

 

It'll be a lot easier to categories as you suggested.

--Millard

 

Hi Millard,

I see you point! Of course, FAQ should be on one single place only (not on two) easily accessable from both the Forum and from the Immunet software itself! The page: http://support.immun...hp?articleId=19 looks good, but there should be much more FAQs. The list is far from being complete! Many of the threads (topics & replies) are now turning up very frequently in the Forum and should really be replied to in a FAQ area . For instance the "Fix-it"- problems "Disconnected", "Un-secure", or "Not Updated". A well developed FAQ- list with good and hopefully complete answers, will reduce the number of new topics in the Forum. If a topic turns up in the Forum and if there is already a satisfactory answer to it in the FAQ area, just answer the topic with a referring link to the FAQ page.

Cheers,

sweidre