Immunet Blocking Firefox 19.0 Installer

[ritchie58]

Mozilla just released version 19.0 of Firefox. After attempting to download the installer from both CNET and directly from Mozilla several times the download would not start and the Firefox 18.0.2 browser would crash. I then noticed activity from the Immunet icon so I tried turning off Monitor Program Install and Blocking Mode. After which the 19.0 installer downloaded sucessfully without a hitch. Immunet is definetly blocking the installer for some reason. Support needs to take a look at this as this isn't the first time Immunet interfered with the Firefox installer download. If you run into trouble downloading the installer do as I did and disable these settings to get the installer to download.

 

Regards, Ritchie...

[ritchie58]

I just updated my friend's XP Pro 32bit machine to version 19. Out of curiosity I kept Monitor Program Install and Blocking Mode on while attempting to download the installer from Mozilla to see if I could duplicate the same behavior. There was no problem with downloading the installer on his machine. Something to do with just the Win 7 64bit platform maybe? If anyone else sees this behavior with Immunet please post a thread to this topic. Maybe that will help narrow down what's causing this.

[smitty2868]

Hi

 

Please excuse me if this is an in-appropriate forum for posting this problem. I ave no problem downloading FF 19.0 but Immunet consistently scans installer program (the executable) successfully with no alarm, but identifies - nssckbi.dll - as malware. Any subsequent attempts to run the software "Pale Moon 19.0" gives severe warnings when attempting to sign on to YouTube, or Gmail. Has anyone else run into this problem.

 

Scanning installed software results in a pass. Could problem be that software is portable? Obviously I am no expert in these matters and could use some assistance.

 

Download....PaleMoon v19.0 ... Softpedia or Download Crew ... to USB drive SanDisc ... Then attempt sign in.

 

Thanks

 

smitty2868

[ritchie58]

Hi smitty, it would have been better if you would have started a new topic it the False Positives section of the forum but that's ok. Immunet will scan executables when launched if you have Monitor Program Install and Blocking Mode turned on in Settings. Have you tried disabling these settings prior to launching the installer? It's not a bad idea though to normally leave these settings on as added protection against malware.

 

If you find that Immunet is still conflicting with this browser program try restoring the .dll file from Quarantine. Open the GUI, click on Quarantine, find the .dll file and click on it, then select the Restore option. This will automatically place the .dll file in the Exclusion List or you can manually add the .dll's file path to the Exclusion List if your absoltuly sure that a False Positive is occuring. Virustotal.com is a good place to double check before restoring the file. https://www.virustotal.com/en/ There's no entry in their library database for nssckbi.dll (which is a good sign that it is a False Positive) but you can have the file scanned with their on-line malware scanner to make sure. You may have to exclude the browser's cache file(s) from being scanned. That could be a source of conflict. Immunet scanning the cache as it's being written to by the program. If conflicts still exist try adding the PaleMoon browser's complete file path to the Exclusion List as a last resort. If you have the browser installed on a memory device (USB memory stick, external HDD, etc..) you'll have to use the same USB port each time when you use the memory device that has the program on it or the file path will change and you'll have to add that path to the Exclusion list as well.

 

If you continue to experience issues you're welcome to submit a SDT Report to Support. Info on how to create and submit a SDT Report can be found in the FAQ section.

 

Regards, Ritchie...