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I have a red cross and am disconnected in community. It has been like this for 24 hours now. I have re-booted. and am running version 2.0.14.99. Only 'iptray.exe' is running in task manager and once only, nothing else from Immunet is running in task manager. Kaspersky scan is clean. Any ideas.

Thanks David

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Guest orlando

I have a red cross and am disconnected in community. It has been like this for 24 hours now. I have re-booted. and am running version 2.0.14.99. Only 'iptray.exe' is running in task manager and once only, nothing else from Immunet is running in task manager. Kaspersky scan is clean. Any ideas.

Thanks David

 

SOLUTION 1:

 

I think the problem is the firewall. Kaspersky is the only antivirus or internet security? You have some other firewall?

 

I'll post the solution to properly configure Windows Firewall: http://support.immunet.com/tiki-read_article.php?articleId=9

 

Here for kaspersky firewall: http://support.immunet.com/tiki-read_article.php?articleId=8

 

SOLUTION 2:

 

Agent.exe is not running. Use the diagnostic tool and post the results or send to: support@immunet.com or pedersen@immunet.com

 

Here's a guide: http://support.immunet.com/tiki-read_article.php?articleId=10

 

Waiting for answers

Regards,

Orlando

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SOLUTION 1:

 

I think the problem is the firewall. Kaspersky is the only antivirus or internet security? You have some other firewall?

 

I'll post the solution to properly configure Windows Firewall: http://support.immunet.com/tiki-read_article.php?articleId=9

 

Here for kaspersky firewall: http://support.immunet.com/tiki-read_article.php?articleId=8

 

SOLUTION 2:

 

Agent.exe is not running. Use the diagnostic tool and post the results or send to: support@immunet.com or pedersen@immunet.com

 

Here's a guide: http://support.immunet.com/tiki-read_article.php?articleId=10

 

Waiting for answers

Regards,

Orlando

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SOLUTION 1:

 

I think the problem is the firewall. Kaspersky is the only antivirus or internet security? You have some other firewall?

 

I'll post the solution to properly configure Windows Firewall: http://support.immunet.com/tiki-read_article.php?articleId=9

 

Here for kaspersky firewall: http://support.immunet.com/tiki-read_article.php?articleId=8

 

SOLUTION 2:

 

Agent.exe is not running. Use the diagnostic tool and post the results or send to: support@immunet.com or pedersen@immunet.com

 

Here's a guide: http://support.immunet.com/tiki-read_article.php?articleId=10

 

Waiting for answers

Regards,

Orlando

Kaspersky is the only security I have. Windows firewall is off. KIS firewall has green ticks next to Immunet.

Agent.exe is not listed in task manager. Support tool results will not attach, just get 'no file was selected for upload' message when I try to attach file from the desk top, I will email it to you.

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Kaspersky is the only security I have. Windows firewall is off. KIS firewall has green ticks next to Immunet.

Agent.exe is not listed in task manager. Support tool results will not attach, just get 'no file was selected for upload' message when I try to attach file from the desk top, I will email it to you.

 

Dave37,

You can email the snapshot to millard at immunet.com, but if agent.exe is not listed in Task Manager and you're viewing processes from All Users, then that's definitely the problem. You should try opening your services control panel (services.msc), finding Immunet Protect, and starting the service. This should fix your issue, but I want to know why it crashed so your diagnostics file should help.

Thanks,

--Millard

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Dave37,

You can email the snapshot to millard at immunet.com, but if agent.exe is not listed in Task Manager and you're viewing processes from All Users, then that's definitely the problem. You should try opening your services control panel (services.msc), finding Immunet Protect, and starting the service. This should fix your issue, but I want to know why it crashed so your diagnostics file should help.

Thanks,

--Millard

I have been into services and 2 Immunet serices are listed, Tetra scanner which is manual and Immunet Protect which is automatic.

Mabe I should do a clean install and see if that helps.

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I have been into services and 2 Immunet serices are listed, Tetra scanner which is manual and Immunet Protect which is automatic.

Mabe I should do a clean install and see if that helps.

I've looked at your support file. It seems that everything should be fine, but I see a message that concerns me and may be why you seem to be disconnected:

Aug 10 17:37:29: ERROR: UIPipe::PipeDispatch: unauthenticated client attempted to connect

 

Try right-clicking on the tray and selecting Exit. Then restart the tray using the desktop shortcut. Let me know if that gets you connected.

--Millard

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I've looked at your support file. It seems that everything should be fine, but I see a message that concerns me and may be why you seem to be disconnected:

Aug 10 17:37:29: ERROR: UIPipe::PipeDispatch: unauthenticated client attempted to connect

 

Try right-clicking on the tray and selecting Exit. Then restart the tray using the desktop shortcut. Let me know if that gets you connected.

--Millard

No, still the red cross. When I open Immunet I am logged in correctly.

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Guest orlando

No, still the red cross. When I open Immunet I am logged in correctly.

 

Try uninstalling the program. Clean the register and a disk with Ccleaner.

 

Reinstall the program and tell us the results.

 

Regards,

Orlando

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Try uninstalling the program. Clean the register and a disk with Ccleaner.

 

Reinstall the program and tell us the results.

 

Regards,

Orlando

At work at the moment I will do a clean install when I get home. I use Ccleaner every day but will run it again after I have re-installed.

Thanks David

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Try uninstalling the program. Clean the register and a disk with Ccleaner.

 

Reinstall the program and tell us the results.

 

Regards,

Orlando

OK, I've un-installed ran Ccleaner and re-installed. Still red cross in connected.

When I re-installed I got a message flash up on the screen every few seconds of the installation proccess, saying 'case64 not trusted', the only option was to press 'OK', which I did untill it installed.

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