Bitdefender Detecting Secure Scan Infected Files

[simon0117]

I just installed TrustedID SecureScan and a few minutes later my antivirus Bitdefender Internet Security 2013 detects thousands of viruses in the SecureScan tmp directory. Are these two products able to work together?

[ritchie58]

Hello simon, it's true that Immunet has a license agreement with and uses an improved version of Bitdefender's detection engine for our TETRA module (Plus version of Immunet), neither product you mentioned is directly related to any Immunet support issue you're encountering. However, I would suggest you try and exclude the temp file that TrustedID uses with Bitdefender. Try to manually add the correct file path for the temp file that TrustedID uses to Bitdefender's Exclusions list. If that doesn't work try excluding the whole Program Files folder for TrustedID "if the temp file is located in the Program Files" directory. That might correct the issue you're encountering.

 

Here is some relevent Bitdefender support info that may be helpful:

What to do when Bitdefender detected a clean file as infected?

 

There are cases when Bitdefender mistakenly flags a legitimate file as being a threat (a false positive). To correct this error, add the file to the Bitdefender Exclusions area:

 

1. Turn off the Bitdefender real-time antivirus protection:

• Open the Bitdefender window.
  
• Click the Settings button on the upper toolbar.
  
• Click Antivirus on the left-side menu and then the Shield tab.
  
• Click the switch to turn off on-access scanning.
  

Display hidden objects in Windows. To find out how to do this, please refer to "How do I display hidden objects in Windows?".

 

2. Restore the file from the Quarantine area:

• Open the Bitdefender window.
  
• Click the Settings button on the upper toolbar.
  
• Click Antivirus on the left-side menu and then the Quarantine tab.
  
• Select the file and click Restore.
  

Add the file to the Exclusions list. To find out how to do this, please refer to "How do I exclude a folder from being scanned?"

 

Turn on the Bitdefender real-time antivirus protection.

 

Contact our support representatives so that we may remove the detection signature (a contact support URL link is included at the bottom of this post).

 

How do I exclude a folder from being scanned?

 

Bitdefender allows excluding specific files, folders or file extensions from scanning.

Exclusions are to be used by users having advanced computer knowledge and only in the following situations:

• You have a large folder on your system where you keep movies and music.
  
• You have a large archive on your system where you keep different data.
  
• You keep a folder where you install different types of software and applications for testing purposes. Scanning the folder may result in losing some of the data.
  

To add the folder to the Exclusions list, follow these steps:

1. 
   Open the Bitdefender window.
    
   
2. 
   Click the Settings button on the upper toolbar.
    
   
3. 
   In the Settings Overview window, select Antivirus.
    
   
4. 
   In the Antivirus Settings window, select the Exclusions tab.
    
   
5. 
   Make sure Exclusions for files is turned on by clicking the switch.
    
   
6. 
   Click the Excluded files and folders link.
    
   
7. 
   Click the Add button, located at the top of the exclusions table.
    
   
8. 
   Click Browse, select the folder that you want to be excluded from scanning and then click OK.
    
   
9. 
   Click Add and then click OK to save the changes and close the window.
   

Contact Bitdefender directly to tell their support personal about this false positive so they can whitelist the file. Please direct any further questions to them if you continue to encounter problems with Bitdefender Internet Security 2013. Here is a link for Bitdefender's contact support page: http://www.bitdefend...contact-us.html

 

Regards, Ritchie...