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Immunet Newbie-can't install


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Downloaded the initial installer, then ran that and it started to download but stopped about 3/4 of the way through. Eventually restarted computer tried again, same thing, disabled all Firewalls and tried again, same thing. Started all over from beginning, same thing.

Running Windows 7 with fairly fast high end computer core I7-2600 3.4 GHz 12 GB Ram

Any ideas? When it hangs up the only way to stop it is via task manager. Installed it fine on another system.

 

Thanks,

Eric

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  • 3 weeks later...

Hello, it seems Immunet staff no longer bother with these forums (and haven't for a while), plus the one volunteer moderator who used to go above and beyond moderating, actually providing all the technical support (unappreciated, undervalued and unpaid too), has been unavailable for a short while.

In their absence, I will answer as best as I can.

Firstly - Do you have a reasonable internet connection on the affected machine, and have you waited long enough for Immunet to install? The Immunet installer is actually a small downloader, which downloads the latest installation files when you run it, therefore it can look like it's doing nothing for a few minutes.

I no longer have access to a Windows 7 computer, but as far as I am aware, Immunet is supposed to still run on this operating system, and I am unaware of any significant changes to it that would break compatibility, therefore it should run. Additionally, I would expect an incompatibility to break the installation at another point, not mid-download.

It might be worth using a tool such as Revo Uninstaller to remove all traces of Immunet, and then clean the system with Windows' built-in disk space cleaner and Bleachbit, to see if you can clear any leftovers. Perhaps some traces of a broken installation are interfering with the fresh install.

When it hangs, another thing to try would be to use ALT+TAB to see if a dialogue box or something is hidden underneath the main installer's window.

One trick I also used to use, to get Immunet onto an offline computer, was to begin the installation on another (working) computer, open up the Windows temp folder and look for Immunet's freshly-downloaded installation files there. I was then able to copy these, and run them on the offline machine. I don't know if this is still possible, but I used it a number of years ago for a machine that only needed a bit of token offline protection from the ClamAV engine.

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