jayramona Posted July 19, 2013 Report Share Posted July 19, 2013 Hello, I installed immunet free and the icon never appeared in the tray. I checked the process list and it shows that iptray.exe and agent.exe are running. I made a file with the icar virus string (http://www.eicar.org/86-0-Intended-use.html) and the file was removed, but without any immunet pop up like I was used to on other computers. So it seems like immunet is running and doing its job, but no tray icon or gui available. I did not have any other virus/malware running when I first installed. I subsequently installed microsoft security essentials. The interesting thing about that is that it does not show up in the tray, but I can get the gui upon invokation. I installed immunet. Then uninstalled it. Then I ran stinger, malwarebytes.and microsoft security essentials and the system shows clean. I then reinstalled immunet with the same results. I am using version 3.0.20 free I am using XP SP3 Link to comment Share on other sites More sharing options...
ritchie58 Posted July 19, 2013 Report Share Posted July 19, 2013 Could you add exclusions to MSE for Immunet's processes agent.exe and iptray.exe? To add exclusions, click on Settings > Excluded files & locations, then click the Add button to add an entry. This may be the cause of the problem your seeing. It wouldn't be a bad idea to also add an exclusion for MSE's Program Files folder into Immunet's Exclusion List as well. Also check your firewall. Manually add exception/exclusion rules for both processes to your firewall if they're not already present so that these processes have unrestricted internet access too. Cheers, Ritchie... Link to comment Share on other sites More sharing options...
jayramona Posted July 20, 2013 Author Report Share Posted July 20, 2013 I found the problem, Intel Desktop Utilities has a process called iptray.exe. I terminated the iptray.exe process and the intel tray icon dissappeared, I was then able to start immunets iptray.exe. Might be good info if anyone else has the problem. I really wan't looking forward to wiping this machine due to the problem C:\Program Files\Intel\Intel Desktop Utilities\ipTray.exe See you, Jay Link to comment Share on other sites More sharing options...
ritchie58 Posted July 20, 2013 Report Share Posted July 20, 2013 Well that's good to know. The Intel software has a process with the same name, go figure! Glad things worked out for you but it still would be a good idea to add those exclusions to Immunet, MSE and your firewall just to avoid a possible future conflicts. Cheers, Ritchie... Link to comment Share on other sites More sharing options...
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