durumdara Posted October 24, 2013 Report Share Posted October 24, 2013 Hi! I experienced this problem, I thought I report to you know about it. I tried to see the older quarantined elements, but I couldn't do it. When I try to enter some part of date, it's impossible because of read only control. When I try to click on right button to choose a date, I got Javascript error (some element isn't exists, " 'undefined' is null..."). Environment: Windows 2003 Server, english, with hungarian language set. Kind of regards: dd Link to comment Share on other sites More sharing options...
Jose Posted October 24, 2013 Report Share Posted October 24, 2013 Hey durumdara, Is it possible for you to give us clear instructions on how you hit it? (Exactly what was or was not typed in...) as well as a screenshot of the error? (Assuming you can reproduce it again). If not, can you send us an Support Diagnostics Tool at support@immunet.com (Put 'For Jose: History Page Error' in the subject line) SDT Instructions: 1) Click Start -> All Programs -> Immunet 3.0 -> Support Diagnostics Tool. 2) A new file will be created on your desktop with a name like Immunet_Support_Tool_[date and timestamp].7z. 3) Please email this file to me. -Jose Link to comment Share on other sites More sharing options...
durumdara Posted October 29, 2013 Author Report Share Posted October 29, 2013 Dear Jose! This is the screen URL: http://postimg.org/image/4aipl1y9j/ I clicked on Date choosing button, and then I got that JS error. I can reproduce everytime. Regards: dd Ps: and ok, I'm using free version, but I want to report it, to you know about it. Hey durumdara, Is it possible for you to give us clear instructions on how you hit it? (Exactly what was or was not typed in...) as well as a screenshot of the error? (Assuming you can reproduce it again). If not, can you send us an Support Diagnostics Tool at support@immunet.com (Put 'For Jose: History Page Error' in the subject line) Link to comment Share on other sites More sharing options...
Jose Posted October 29, 2013 Report Share Posted October 29, 2013 Hi dd, Thanks for the screenshot. Can you send in an Support Diagnostics File to figure out why it is happening (send it to support@immunet.com)? We appreciate your interest in the matter, hopefully we can figure out why it's happening so it doesn't happen again. -Jose Link to comment Share on other sites More sharing options...
durumdara Posted October 30, 2013 Author Report Share Posted October 30, 2013 Hi Jose! I did it. Thanks! Regards: dd Hi dd, Thanks for the screenshot. Can you send in an Support Diagnostics File to figure out why it is happening (send it to support@immunet.com)? We appreciate your interest in the matter, hopefully we can figure out why it's happening so it doesn't happen again. -Jose Link to comment Share on other sites More sharing options...
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