Jump to content
faircot

Shadowprotect Problem

Recommended Posts

I bought and installed Immunet Pro (2.0.10.13 on Win7 32 bit) last week and have just come across a showstopper with ShadowProtect Desktop (v3 & 4).

 

ShadowProtect is set to create a full disk image each week and a much smaller incremental image each day. It was only yesterday when SP ran a full image backup the problem emerged. Basically, the full scan took around three times longer to run than usual and then hung at around 99% and would not complete writing the image to an external disk. Turning off IP before an image run and repeating the process had no effect but uninstalling IP completely allowed the image to be created perfectly.

 

I suspect IP is having a problem and is choking on the 10Gb image file whereas it doesn't seem to have any issues with the smaller incremental files which are around 100k. I don't understand though why simply disabling IP as opposed to uninstalling it would prevent the image from being created.

Share this post


Link to post
Share on other sites
Guest orlando

I bought and installed Immunet Pro (2.0.10.13 on Win7 32 bit) last week and have just come across a showstopper with ShadowProtect Desktop (v3 & 4).

 

ShadowProtect is set to create a full disk image each week and a much smaller incremental image each day. It was only yesterday when SP ran a full image backup the problem emerged. Basically, the full scan took around three times longer to run than usual and then hung at around 99% and would not complete writing the image to an external disk. Turning off IP before an image run and repeating the process had no effect but uninstalling IP completely allowed the image to be created perfectly.

 

I suspect IP is having a problem and is choking on the 10Gb image file whereas it doesn't seem to have any issues with the smaller incremental files which are around 100k. I don't understand though why simply disabling IP as opposed to uninstalling it would prevent the image from being created.

 

Hi Faircot,

 

Because disabling Immunet Protect is still running the service and therefore the whole program is still running. You should stop the service. Click on start-search-(clap) services.exe.

 

Looking Immunet service, select it and click on the top right stop.

 

 

Waiting for news,

Regards,

Orlando

Share this post


Link to post
Share on other sites

Hi Faircot,

 

Because disabling Immunet Protect is still running the service and therefore the whole program is still running. You should stop the service. Click on start-search-(clap) services.exe.

 

Thanks Orlando. That's just confirmed that Immunet is the culprit. If I have to choose between ShadowProtect and Immunet, then I'm afraid Immunet has to go unless a solution can be found.

Regards

Share this post


Link to post
Share on other sites
Guest orlando

Thanks Orlando. That's just confirmed that Immunet is the culprit. If I have to choose between ShadowProtect and Immunet, then I'm afraid Immunet has to go unless a solution can be found.

Regards

 

We expect answers from Millard,

 

Orlando

Share this post


Link to post
Share on other sites

It will take some time to make, but you should be able to exclude the image source and things should goes right.

 

Sorry Pederson, I just don't understand what you're saying here.

Share this post


Link to post
Share on other sites
Guest orlando

Sorry Pederson, I just don't understand what you're saying here.

 

1 - Open Immunet;

2 - Click on settings (right column);

3 - Go to exclusions;

4 - Place all files of shadowprotect in exclusions;

5 - Try again.

 

Waiting for news

Regards,

Orlando

Share this post


Link to post
Share on other sites

I had already done this, Orlando. I excluded the entire ShadowProtect installation folder as well as the image destination folder. I'm convinced that it's the size of the file that Immunet's choking on, not the type of file, because smaller incremental files are written speedily and properly.

Share this post


Link to post
Share on other sites

I think for your problem there isn't a solution.

 

Orlando

 

OK. Thanks, Orlando. How do I apply for a refund on the licence I bought last week?

Regards

Share this post


Link to post
Share on other sites

Mail support@immunet.com claiming your problem and your need, they will take care.

 

Done Pedersen. I like the concept of Immunet; it's a pity it doesn't play too well here.

Share this post


Link to post
Share on other sites

Done Pedersen. I like the concept of Immunet; it's a pity it doesn't play too well here.

 

Hi Faircot,

 

I just received your refund request this morning, I will see it's process in the near term. Sorry we could work with your desktop software, that package is new to me. I will add it to the non-compatible programs list.

 

al

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...