Lost Connection To Internet

[bweible]

I recently scanned last week and everything was fine. Now there is a message "Sourcefire agent can not connect to the internet. It won't allow me to scan. What causes this and what do I do about it? Is this the result of a virus? Microsoft Essentials and Secuniaq both are connected to the internet and all is well there.

[Jose]

Hi bweible,

 

This type of issue can unfortunately be caused by a variety of things.

 

Some possibilities:

 

1-You are logging in with multiple users concurrently on your machine (Immunet does not support Fast-User switching).

2-Other protection software is blocking Immunet.

3-(Rare) *Something* (multiple possibilities) has corrupted your configuration files, and the necessary connection information can't be found.

4-(Very Rare) User interface is not reflecting the state of Immunet correctly (i.e., it is connected and working properly, but it is not being shown correctly)

 

So my suggestion would be to verify that 1 and/or 2 are not responsible (ensure there is only a single user, and ensure that other AV software has Immunet in it's exclusions/whitelists).

 

If that's not the case, the best bet is to probably send us an email at support@immunet.com with the subject line: 'Forum: Lost Connection to Internet' and with a link to this thread, as well as a Support Diagnostics File (instructions below).

 

Thanks,

 

-Jose

 

SDT Instructions:

 

1) Click Start -> All Programs -> Immunet 3.0 -> Support Diagnostics Tool.

2) A new file will be created on your desktop with a name like Immunet_Support_Tool_[date and

timestamp].7z.

 

3) Please email this file to support@immunet.com