ebloch Posted February 13, 2014 Report Share Posted February 13, 2014 Recently updated to a boot SSD and now Immunet has both "Scan Now" and "Settings" grayed out so will not work. Had worked previously but I do not know if the change to SSD is the problem. No services appear to be installed and running ipsupporttool fails with log entries including "SCM::QueryService unable to open service handle : 1060 : The specified service does not exist as an installed service." Log file attached. So I attempted an uninstall so I could reinstall and the uninstaller reported that it could not stop the service so failed to uninstall. Booted into "safe" mode with the same result. Tried to install current new download and it reported Immunet 3 is already installed and would not go further. Tried various "fixes" from this forum but no joy. How can I remove all Immunet traces so I can do a new install? I can use RegEdit if required. Link to comment Share on other sites More sharing options...
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