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Liam

Cannot Install Version 3.1.8.9583

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Hi,

 

I am on Windows 7 Home Premium SP1. Filehippo is telling me that my version of Immunet Free is out-of-date and needs to be updated to version 3.1.8.9583 (http://filehippo.com...t_protect_free/)

 

When I attempt to install from either Filehippo OR from the Immunet website, I get a message that Version 3 is already installed. However, the "Current Version" on the Immunet dashboard is showing 3.1.8.9552. See screenshot at: https://www.dropbox....net_Version.png which shows the console with the Filehippo website information in the background.

 

Is the version number correct in the dashboard or is there a known issue with the installer?

 

Thanks!

Liam.

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Hi Liam.

 

Unfortunately, you cannot upgrade to a same minor revision (aka, from 3.1.8.XXXX to 3.1.8.YYYY)

 

You will need to uninstall fully and reinstall.

 

-Jose

 

PS: I had forgotten to update the Release Notes topic with 3.1.8.9583

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Hi Jose,

 

Thanks for the update! Is there anything significant in this version that would necessitate an upgrade? If so, are there any settings etc. that need to be saved before I do a full uninstall?

 

Thanks!

Liam.

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Hi Liam,

 

Re: the version, I just updated the Release Notes. You can check there. I would recommend the upgrade, since it is two versions that you are missing out on, and they mostly deal with bugs that can cause crashes to some users.

 

Re: the settings, there are two types of uninstalls: full and partial.

 

When uninstalling, you will be asked if you are planning to reinstall: selecting Yes will do a partial uninstall, and selecting No will do a full uninstall.

 

If you do a partial uninstall, any of the settings that you have changed from their defaults should remain there. Unfortunately, if there were any issues with some of the files before you uninstalled, they might still be present afterwards.

 

If you do a full uninstall, you can install from scratch, but no settings that you changed from default will remain.

 

So if you had no issues, try a partial uninstall.

 

Cheers,

 

-Jose

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