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Hi hartake2001, a little more info might be helpful. What is your Operating System? Did you aquire the infection while Immunet was installed? If so what version of Immunet are you using? You can mouse over "About" in the lower right hand corner of the GUI to find out. Also, are you using the Plus of Free version? If you got a failed quarantine response from Immunet what is the exact detection name of the malware? Sometimes Immunet has a dificult time quarantining malware if you installed on an already infected machine.

 

If Immunet can't get rid of the infection might I suggest you use Malwarebytes 2.0. https://www.malwarebytes.org/free/ Download and install MB. If the virus is preventing you from installing MB you may have to enter Safe Mode with Networking (press & hold F8 while booting up) to download, install and update the program. After updating the detection signatures reboot and enter Safe Mode without Networking and run a Custom Scan of all your drives and partitions with Malwarebytes. Check the box for root-kit scanning as well.

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