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Harveys42

Quarantine Is Allways Empty - I Can't Recover Any Files

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Immunet found several malicious files and quarantined them. But when I open up Quarantine there are no files.

Absloutely nothing to see.

 

Any Ideas?

 

Tnx 4 help

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Immunet found several malicious files and quarantined them. But when I open up Quarantine there are no files.

Absloutely nothing to see.

 

What you selected in the dropdown-menu?

Can you post screenshot of it?

immunet.jpg

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Hi Harveys42,

 

Echoing Sveni's suggestion, can you please post a screenshot of what you are seeing?

 

-Jose

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Hi Harveys42,

 

Echoing Sveni's suggestion, can you please post a screenshot of what you are seeing?

 

-Jose

 

Nothing - doesn't matter which dropdown I take.

post-14789-0-97035400-1400260903_thumb.png

Edited by Harveys42

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Hi Harvey42s,

 

This could be an issue with Immunet not properly reading or displaying the information.

 

Could you contact us at support@immunet.com with the subject ' Forum - For Jose - Quarantine Is Allways Empty - I Can't Recover Any Files'

and attach a Support Diagnostics File? (Instructions below)

 

Cheers,

 

-Jose

 

SDT Instructions:

1) Click Start -> All Programs -> Immunet 3.0 -> Support Diagnostics Tool.

2) A new file will be created on your desktop with a name like Immunet_Support_Tool_[date and

timestamp].7z.

3) Please email this file to me.

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