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Install/uninstall Catch-22

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Hi all.

 

On a Win XP, svc pck3 PC, I attempted install of Immunet 3.1.13.9671. Install mostly completed, and reported "starting service . . ."

 

Service never started, machine froze solid for 1/2 hr., when I decided to kill the power.

 

On reboot, blue screen of death. Using TRK linux, located two immunet drivers in system32/drivers, and renamed. Booting is restored.

 

Attempted to uninstall Immunet, but when the installer is unable to stop the service (presumably because it is not running in the first place), I am informed that stopping the service failed, and therefore the uninstall failed.

 

Attempted to re-install, but I am cheerfully informed that the version of Immunet I am attempting to install is already installed (with an exclamation point!). I renamed the program files folder in meager attempt to fool the installer, to no avail. I assume I would need to dig around in the registry, which I really do not want to do.

 

I really don't think a re-install is going to work anyway, since that defaults to starting the service as the last step, and that will just keep me in the same catch-22. I need a method of uninstall that will not be concerned with whether, or not, it is able to "stop the service."

 

Any ideas greatly appreciated.

 

Thanks,

 

Eric Thompson

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Hello Eric,

 

I was not been able to reproduce this kind of activity. I thought maybe you had an older version and tried installing over it, but that too seems to work fine for me. I have had no problem uninstalling through control panel. If you haven't tried that method go to Start -> Control Panel -> Add/Remove Programs and click Immunet 3 and then Change/Remove and follow the prompts. Click "No" to fully uninstall. If you see an issue with Windows not being able to stop the service, open Command Prompt under Start -> All Programs -> Accessories and run the command: net stop ImmunetProtect and try uninstalling again.

 

If you tried this already, or it still gives you trouble, could I get you to create a support diagnostics file that might give us some insight into what's going on? You can create one by doing the following:

 

1) Click Start -> All Programs -> Immunet 3 -> Support Diagnostics Tool

2) A new file will be created on your desktop with a name like Immunet_Support_Tool_[date and

timestamp].7z.

3) Please email this file to me at support@immunet.com

 

Thanks,

Lorne

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On second thought, If Immunet doesn't appear in your Programs due to install fail, you can run the following command in command prompt (assuming you are using C drive). Please replace USER with your computer username:

 

copy C:\Users\USER\AppData\Local\Temp\immpro_install.log C:\Users\USER\Desktop\install.log

 

This will copy the install log to your desktop which you can email to support@immunet.com

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