duetc Posted November 16, 2014 Report Share Posted November 16, 2014 Hi all. On a Win XP, svc pck3 PC, I attempted install of Immunet 3.1.13.9671. Install mostly completed, and reported "starting service . . ." Service never started, machine froze solid for 1/2 hr., when I decided to kill the power. On reboot, blue screen of death. Using TRK linux, located two immunet drivers in system32/drivers, and renamed. Booting is restored. Attempted to uninstall Immunet, but when the installer is unable to stop the service (presumably because it is not running in the first place), I am informed that stopping the service failed, and therefore the uninstall failed. Attempted to re-install, but I am cheerfully informed that the version of Immunet I am attempting to install is already installed (with an exclamation point!). I renamed the program files folder in meager attempt to fool the installer, to no avail. I assume I would need to dig around in the registry, which I really do not want to do. I really don't think a re-install is going to work anyway, since that defaults to starting the service as the last step, and that will just keep me in the same catch-22. I need a method of uninstall that will not be concerned with whether, or not, it is able to "stop the service." Any ideas greatly appreciated. Thanks, Eric Thompson Link to comment Share on other sites More sharing options...
Lorne Posted November 18, 2014 Report Share Posted November 18, 2014 Hello Eric, I was not been able to reproduce this kind of activity. I thought maybe you had an older version and tried installing over it, but that too seems to work fine for me. I have had no problem uninstalling through control panel. If you haven't tried that method go to Start -> Control Panel -> Add/Remove Programs and click Immunet 3 and then Change/Remove and follow the prompts. Click "No" to fully uninstall. If you see an issue with Windows not being able to stop the service, open Command Prompt under Start -> All Programs -> Accessories and run the command: net stop ImmunetProtect and try uninstalling again. If you tried this already, or it still gives you trouble, could I get you to create a support diagnostics file that might give us some insight into what's going on? You can create one by doing the following: 1) Click Start -> All Programs -> Immunet 3 -> Support Diagnostics Tool 2) A new file will be created on your desktop with a name like Immunet_Support_Tool_[date and timestamp].7z. 3) Please email this file to me at support@immunet.com Thanks, Lorne Link to comment Share on other sites More sharing options...
Lorne Posted November 18, 2014 Report Share Posted November 18, 2014 On second thought, If Immunet doesn't appear in your Programs due to install fail, you can run the following command in command prompt (assuming you are using C drive). Please replace USER with your computer username: copy C:\Users\USER\AppData\Local\Temp\immpro_install.log C:\Users\USER\Desktop\install.log This will copy the install log to your desktop which you can email to support@immunet.com Link to comment Share on other sites More sharing options...
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