LimboSlam Posted January 31, 2015 Report Share Posted January 31, 2015 Hey you guys! Today I reinstalled Adblock Plus for Internet Explorer and it was working perfectly last time I had it, but now Immunet has classified it as Clam.Win.Trojan.Toopu-2 and the file path is: C\Users\Medina\AppData\Local\Temp\is-04VUN.tmp\adblockplusie-1.3-multilanguage-x64.msi. Actually there are multible detections for Clam.Win.Trojan.Toopu-2/Adblock Plus 1.3, but the file paths are different. I have already scan my pc with Immunet and Norton Power Eraser, even gave MSE a try, and have not found one virus, spyware/malware. What should I do?? I trust this program, so would it be safe to make an exception for it? Well I guess I'll wait for your answer. Link to comment Share on other sites More sharing options...
Lorne Posted February 2, 2015 Report Share Posted February 2, 2015 Hey LimboSlam, I was able to install Adblock Plus 1.3 without any detections from Immunet. Can you restore the file being quarantined and send it to support@immunet.com? We can take a further look at it. Only exclude the file if you feel it is safe enough to do so. It may be possible that other anti-virus programs on your computer are creating a conflict. Regards, Lorne Link to comment Share on other sites More sharing options...
ritchie58 Posted February 5, 2015 Report Share Posted February 5, 2015 Mmm. Some handles being held on to "longer than expected" within the temp file during the updating process triggered the FP responce perhaps? Link to comment Share on other sites More sharing options...
LimboSlam Posted February 9, 2015 Author Report Share Posted February 9, 2015 Hey, sorry for the late reply. I was going to send the files to the support team (was busy), but now the quarantine files are no longer there? Why is that?? Anyways it was a probelm with Unchecky and Immunet both scanning Adblock Plus 1.3 before it was let through to install. Werid...... I thought be excluding Unchecky that there be no conflicts with Immunet? Link to comment Share on other sites More sharing options...
Lorne Posted February 9, 2015 Report Share Posted February 9, 2015 Hey LimboSlam, The quarantined files probably get cleaned out after so many days. We do not officially support Unchecky so there could very well be issues using both. Sometimes anti-virus programs will create temp files outside the anti-virus' own directory. It may be worth finding out where these files are made/stored so you exclude that region of data as well. Anyways, I hope everything is working for you now. Regards, Lorne Link to comment Share on other sites More sharing options...
LimboSlam Posted February 13, 2015 Author Report Share Posted February 13, 2015 Can you guy support Unchecky? Link to comment Share on other sites More sharing options...
Lorne Posted February 13, 2015 Report Share Posted February 13, 2015 Hey LimboSlam, Immunet will most likely not be adding any more official compatible programs to their list as we transition to being a free product with forum support only. That being said, if you need help adding exclusions for compatibility, email me at support@immunet.com and I can help you set those up. Regards, Lorne Link to comment Share on other sites More sharing options...
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