TouchOdeath Posted September 15, 2015 Report Share Posted September 15, 2015 I was trying to "Add New Scheduled Scan", I entered every 'day', 7:00 PM, Full Scan. I hit 'create', and the Scheduled Scan info screen came up, leaving things as default, I hit 'OK' at that instance it errors saying 'An unknown error has occured.' sfc.log gives me a detailed error which is in the subject line. Immunet version: 3.1.13.9671 OS: win7 x64 ServicePack 1 Language english There are no other virus scanning software installed, or internet security bull. The computer I was on I was instructed not to clean it or tweak it. So whatever viruses/malware/worthless programs that were there, are there. I also never performed a full scan. In summary Local.xml didn't get changed. On another note, im suprised to see such amazing piece of software produce a bug. But then again you are running on a windows operating system . Link to comment Share on other sites More sharing options...
ritchie58 Posted September 16, 2015 Report Share Posted September 16, 2015 Mmm. Sounds like you may have one or more corrupted files, perhaps this occured during the installiation process. It is important, since Immunet uses a bootstrapper installer, that the internet connection is uninterupted & nothing interferes with the install files as they are being downloaded & installed. That being said, have you tried to do an unistall & reinstall to see if the same behavior manifests itself again? If you wish to give that a try when asked by the uninstaller if you plan to reinstall Immunet click on "NO" to get a completely clean uninstall & then run the installer again and just reset the Settings to what you had previously. Something also worth mentioning, the Scheduled Scan function does use Task Scheduler in Services (Click on Start > Control Panel > Administrative Tools > Services). This process must be set to Automatic for the Scheduled Scan to launch. Cheers, Ritchie... Link to comment Share on other sites More sharing options...
TouchOdeath Posted September 16, 2015 Author Report Share Posted September 16, 2015 ritchie, I tried your first paragraph, and just to make sure that I did, I went ahead and reinstalled again. and same result, same error in log file (I actually tried this more than once). I see what your talking about on the scheduled task, however I can't figure out the magic numbers to create a Scheduled Task of my own. If I could create my own Scheduled Task, that would solve the problem. Either way thank you for your response. Edit: I noticed on the bottom left of the immunet gui it said 'Installed antivirus' 'Microsoft Security Essentials'. When I first initially got on the clients computer, he had mentioned he tried to manually uninstall Microsoft security essentials... when I got on there I removed security essentials through add/remove and installed immunet. So I installed Security essentials so I could uninstall it again (so it would recreate the correct entries so I could properly remove). After that I ran Microsofts 'Fix it' to make sure its removed https://support.microsoft.com/en-us/kb/2435760. Uninstalled immunet, rebooted installed immunet, same result. Also I see you mentioned about how the internet needs to be uninterrupted through the install process, I remote onto his computer, while I don't have any facts to support my claim, I am 99% sure that his internet didn't hiccup during the process. Link to comment Share on other sites More sharing options...
ritchie58 Posted September 16, 2015 Report Share Posted September 16, 2015 Hi Touch, that is very strange! It is best if you use Immunet as a companion AV to another security product that you exclude the Program Files folders for each AV. That way you usually avoid any serious conflicts between the two programs. But I don't think it has any bearing here since you uninstalled MSE prior to installing Immunet. It could be that since you're accessing the computer remotely that very well may have something to do with it. Upon further investigation of the error code you provided, you could not properly access Immunet because of an error with the specified server domain address for some reason. You may have to contact your IT department to resolve this conflict. You also do have the option to directly send Support a Diagnostic Tool Report concerning this matter. Info on how to send a comprehensive Tool Report can be found at this link to one of our FAQ topics. http://forum.immunet.com/index.php?/topic/1672-how-do-i-submit-a-support-diagnostic-tool-report/ Regards, Ritchie... Link to comment Share on other sites More sharing options...
TouchOdeath Posted September 16, 2015 Author Report Share Posted September 16, 2015 I sent that email upon creating this thread using the same subject line using this guide: http://forum.immunet.com/index.php?/topic/909-how-to-post-an-effective-bug-report/ I'll await the email! Thanks again ritchie! Edit: Just now seeing this, my appologies. you could not properly access Immunet because of an error with the specified server domain address for some reason. I guess I can try to figure out which domain that its trying to access and make sure that I can ping them.. Link to comment Share on other sites More sharing options...
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