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Latest update won't scan (error message)


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Your latest update from 8-25-2022 (file version 7.5.8.21178) will not scan after updating yesterday (it immediately says unable to scan error). I tried uninstalling and reinstalling from a direct download from your website. I had to install an older previous version I had left in my downloads  7.3.12.20143 to be able to scan my computer. Of course it says new version available and wants me to fix it, but I don't want to do so till this issue is investigated. I run English version of Windows 10 Home version 21H1. 

Thanks

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What you're seeing is usually caused by a connectivity issue. 

Make sure that Immunet's processes are not being blocked, sandboxed or interfered with by your firewall or other installed security software you may be using.

Try installing the new build again and then create new incoming & outgoing allow/exception/exclusion rules with your firewall & other security apps for these processes that Immunet uses.

iptray.exe
sfc.exe
cscm.exe
freshclam.exe (if the ClamAV module is enabled)

I didn't run into this issue myself after updating to the new build yesterday.

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Is this scan error still occurring 'after' creating new allow/exception/exclusion rules for Immunet's processes with your firewall & other installed security software?

Keep in mind these new firewall, etc... exclusion rules need both incoming & outgoing internet access permissions.

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16 hours ago, ritchie58 said:

You won't know that until you try what I suggested in this & the other post.

Pardon my ignorance. I'm reattaching the snapshots i have taken from MS defender scan which shows that immunet 7.5.8 is infected. Please shed some light on this

Immunet note1.png

Immunet note2.png

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If you don't want to try the things I suggested then there's nothing else I can do for you.

Like I mentioned in the other post Defender gave you a "FALSE POSITIVE" for ClamAV's  update files. It's up to you to fix that by creating an exclusion rule for Immunet with Defender!!!!

You can lead a horse to water but you can't make him drink.

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