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senge

Flash Scan Issue

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Hi,

 

my IMP 2.0 free stops flash-scanning at "ctfmon.exe" and don´t find any end. Elapsed time is counting and counting...

 

Closing and reopening the application, clicking onto "scan", again and only the time counter is working.

 

What could we do?

 

Thanks for help.

 

senge

post-16-083791100 1277838339_thumb.png

post-16-094263600 1277838357_thumb.png

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senge,

Please open your task manager, show processes from all users, and see if agent.exe is running. Although usually if that crashes, the scan will stop right away. You might have to right-click on the tray and select Exit and then re-launch the UI to recover from the state your in. Please attach your Support Diagnostics File (http://support.immunet.com/tiki-read_article.php?articleId=10).

Thanks,

--Millard

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Guest Armin Pasalic

Hi,

 

my IMP 2.0 free stops flash-scanning at "ctfmon.exe" and don´t find any end. Elapsed time is counting and counting...

 

Closing and reopening the application, clicking onto "scan", again and only the time counter is working.

 

What could we do?

 

Thanks for help.

 

senge

If that doesnt help, do this:

1. Un-install Immunet - If you have PLUS, save the LICENSE.

2. Restart

3. Delete the Immunet whole folder.

4. Download a Registry Cleaner like: ccleaner, and clean the registry.

5. Install it again, and post back the results.

Cheers!

 

 

 

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Thanks Millard, thanks Armin,

 

it´s fine to have you here in the forum, I feel well supported with you alongside :rolleyes:

 

I´ve rebooted and all is running well again...

 

Thanks also for the registry-cleaning tip. I do it every week with Auslogics Boost Speed...

 

If it make sense for you, I attach the actual system-flash.

 

Thanks for great support

 

senge

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Thanks Millard, thanks Armin,

 

it´s fine to have you here in the forum, I feel well supported with you alongside :rolleyes:

 

I´ve rebooted and all is running well again...

 

Thanks also for the registry-cleaning tip. I do it every week with Auslogics Boost Speed...

 

If it make sense for you, I attach the actual system-flash.

 

Thanks for great support

 

senge

 

 

Where is my system-flash? - I try it again...

 

Oups, too big to upload, hmmm... I´ll mail it to Millard...

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