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compleo

Immunet Quarantined My Browser

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For what ever reason detected my browser as a threat & quarantined it & i'm not able to open it.

 

I use comodo ice dragon,how do i get my browers back to normal.

 

 

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Today immunet free witch clamav engine quarantine many exe files, firefox.exe, acrobat.exe etc :( false detect i think...

 

Don't know anything about a false detect,all i know is i can't even open it,it's like it's not there.

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After restoring the files the browser still doesn't work! That is a little strange. pele sorry to hear about all the potential false positives. Could you gentlemen please submit a support dump? Info on how to create and send a SDT report to Support can be found at this FAQ topic. http://support.immunet.com/index.php?/topic/1672-how-do-i-submit-a-support-diagnostic-tool-report/
 

Regards, Ritchie...

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It basically tied my hands,it was like my puter was almost useless.I had no choice but to remove immunet & my browser & reinstall the browser.

 

I'm not able to submit a support dump since i no longer have immunet installed.I'm dubious about reinstalling it since it might not be fixed & if it is fixed this might happen again.

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Hi Pele, Compleo,

 

Sorry to hear about your difficulties. From what I've gathered, there was one definition that triggered the FP but they released subsequent signatures to correct this. The definition update by Feb 13 08:42:01 EST 2016 should no longer trigger the FP. 

 

If you encounter FPs again, I would suggest reporting it to http://www.clamav.net/reports/fp. Malicious files go to http://www.clamav.net/reports/malware. Youcan also join their mailing list (and user support):

 

http://lists.clamav.net/cgi-bin/mailman/listinfo/clamav-virusdb- for changes in virus definitions

http://lists.clamav.net/cgi-bin/mailman/listinfo/clamav-users- for user support/discussions

 

Thanks,

Daphne

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