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Can't Reinstall Firefox, Virus Detected From Download!


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I have a windows 7 32 bits... was infected by a virus clam.win.trojan.bancos-2115... several files were infected including firefox... ran Immunet full scan and cleaned the system... took the HDD out and scanned from another computer as G: drive and didn't detect nothing... so put it back, and try to reinstall firefox, but when installing there are 8 warnings about same virus... including firefox.exe...


Why is that happening? am I infected by a rootkit?






Please help... internet explorer sucks!

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Have you tried to run Immunet in Safe Mode to make sure there aren't any leftover malicious files? Not a bad idea I think. First manually update Immunet to get the newest defs. and then restart, enter Safe Mode without Networking and do a full scan of all your hard drives. 

If you continue to have issues you are welcome to submit a SDT report to Support. More info here. http://support.immunet.com/index.php?/topic/1672-how-do-i-submit-a-support-diagnostic-tool-report/


Best wishes, Ritchie...


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  • 1 month later...

Hi Karkoon, have you tried to create an exclusion with your ESET product regarding the False Positive? Here is a link to ESET's support page outlining how to add exclusions if you're not sure how it's done. http://support.eset.com/kb2769/?locale=en_US&viewlocale=en_US

If you're using NOD32 here is a Youtube video that shows how exclusions are created.


If none of this info is helpful might I suggest you contact ESET's support instead.

Regards, Ritchie...

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