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grahamperrin

2.0.15.2 Extended Plus: Ipsupporttool.exe Crashing

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Very briefly: following a crash of Immunet Protect Tray Client, without restarting the OS, in my XP VM I ran three two times in succession (not concurrently), via the Start menu, the Support Diagnostic Tool.

 

Each time: a zip is created, but ipsupporttool.exe seems to crash during that creation.

 

Screen shot etc. at http://www.wuala.com/%23%23ClamAV/003

 

Side note: in shot 001, the yellow alert (exclamation mark) on the blue Sophos shield may be a red herring; when I open Sophos there's nothing in quarantine, nothing to explain the alert.

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following a crash of Immunet Protect Tray Client, without restarting the OS …  ipsupporttool.exe seems to crash

 

After restarting the OS, I can't reproduce the issue.

 

Advice in this type of situation (following a crash of Immunet Protect Tray Client) is probably to begin by restarting the OS, so I don't expect a follow-up on this topic :) but if you'd like any of the four three zips (three two before the restart of the OS, one following the restart of the OS) just say and I'll send them via e-mail.

Edited by Graham Perrin

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After restarting the OS, I can't reproduce the issue.

 

Advice in this type of situation (following a crash of Immunet Protect Tray Client) is probably to begin by restarting the OS, so I don't expect a follow-up on this topic :) but if you'd like any of the four three zips (three two before the restart of the OS, one following the restart of the OS) just say and I'll send them via e-mail.

 

 

Graham,

 

The tool is not crashing, it's simply exiting without popping up a dialogue. If it dropped the zip file (which will appear empty, but is not) then it's working.

 

al

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not crashing

 

Are you sure of that? Windows XP indicated problems, see http://www.wuala.com/%23%23ClamAV/003/001.png (Screen shot 2010-09-01 at 17.00.17)

 

It's good that the problems did not recur following a restart of the OS, but would you like technical details from when the problems *did* occur?

 

PS AFAIR when the crashes occurred on 1 September I could see a terminal window. (Normally when using the tool I see no terminal.)

Edited by Graham Perrin

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