grahamperrin Posted September 1, 2010 Report Share Posted September 1, 2010 I see another topic False "unable To Install Updates" in 2.0.14.91 & .99 but I'll keep this one separate in case the situation is different. Also http://forum.immunet.com/index.php?/topic/6-screenshots-templates-samples/page__view__findpost__p__415 mentioning 19010 = Unable to install updates Connected via RDP to a computer running XP, in Immunet Protect 2.0.15.12 I pasted my key and clicked — possibly twice† — on the button to apply the key. As expected: updates download, but installation fails. Screen shots etc. to appear at http://www.wuala.com/%23%23ClamAV/005 † Off-topic: parts of the UI of Immunet Protect seem to sometimes not refresh whilst controlling via RDP. Link to comment Share on other sites More sharing options...
Guest Orlando Posted September 1, 2010 Report Share Posted September 1, 2010 I see another topic False "unable To Install Updates" in 2.0.14.91 & .99 but I'll keep this one separate in case the situation is different. Also http://forum.immunet.com/index.php?/topic/6-screenshots-templates-samples/page__view__findpost__p__415 mentioning Connected via RDP to a computer running XP, in Immunet Protect 2.0.15.12 I pasted my key and clicked — possibly twice† — on the button to apply the key. As expected: updates download, but installation fails. Screen shots etc. to appear at http://www.wuala.com/%23%23ClamAV/005 † Off-topic: parts of the UI of Immunet Protect seem to sometimes not refresh whilst controlling via RDP. Have you tried a reinstall? Reinstall Immunet and if the problem occurs again, try to reactivate the connection to the Internet. If the problem persists, please send an email to support@immuet.com with your photos. Regards, Orlando Link to comment Share on other sites More sharing options...
grahamperrin Posted September 1, 2010 Author Report Share Posted September 1, 2010 1. uninstalled from C:\Program Files\ClamAV for Windows\2.0.15\ 2. opted to retain history etc. 3. restarted the OS 4. logged on to Windows using the same credentials 5. downloaded the installer from Immunet, running without saving 6. pasted my key 7. opted to not send files to the cloud 8. installed to default C:\Program Files\Immunet Protect 9. declined the Ask-related invitation 10. skipped the flash scan 11. cancelled the registration dialogue† 12. clicked Update Now > Unable to install updates 13. without closing that small dialogue, clicked Update > Unable to install updates — same as is seen in shot 004 at http://www.wuala.com/%23%23ClamAV/005 † Off-topic: I was half-surprised to see that, half-expected the registration to have occurred around the time of purchase. Link to comment Share on other sites More sharing options...
alfred Posted September 1, 2010 Report Share Posted September 1, 2010 I see another topic False "unable To Install Updates" in 2.0.14.91 & .99 but I'll keep this one separate in case the situation is different. Also http://forum.immunet.com/index.php?/topic/6-screenshots-templates-samples/page__view__findpost__p__415 mentioning Connected via RDP to a computer running XP, in Immunet Protect 2.0.15.12 I pasted my key and clicked — possibly twice† — on the button to apply the key. As expected: updates download, but installation fails. Screen shots etc. to appear at http://www.wuala.com/%23%23ClamAV/005 † Off-topic: parts of the UI of Immunet Protect seem to sometimes not refresh whilst controlling via RDP. Graham, Can you please send the following items to support@immunet.com: From the command line I will need: dir /s "%programfiles%\Immunet Protect" > %userprofile%\desktop\ImmunetDirectory.txt The resulting file, ImmunetDirectory.txt is the first file I will need you to send. The other file is a support snapshot: http://support.immunet.com/tiki-read_article.php?articleId=10 Also, can you please try completely shutting down MSE and attempting this as well as verifying how much disk you have available? Cheers, al Link to comment Share on other sites More sharing options...
grahamperrin Posted September 1, 2010 Author Report Share Posted September 1, 2010 Files etc. e-mailed as requested. completely shutting down MSE Is it enough to disable real-time protection in MSE? I did that then attempted an update in Immunet Protect but again, > Unable to install updates I'm tempted to uninstall plus remove history, quarantine etc. but will await advice. I wonder whether this computer had a release candidate or late beta before 2.0 was released. Might that make a difference? Also, that uninstall path — C:\Program Files\ClamAV for Windows\2.0.15\ — I guess that at some point in the past I installed the ClamAV for Windows brand (but the uninstall was of the Immunet Protect brand). Cheers Graham Link to comment Share on other sites More sharing options...
Guest Orlando Posted September 1, 2010 Report Share Posted September 1, 2010 Is it enough to disable real-time protection in MSE? Try disabling the service and after stopping the running process. About the service should disable this: "Microsoft Antimalware Service"; regarding the process I can't help you, open the task manager and end the process. Regards, Orlando Link to comment Share on other sites More sharing options...
grahamperrin Posted September 3, 2010 Author Report Share Posted September 3, 2010 Thanks, Orlando. I did those things then attempted an update of Immunet Protect but again it failed. Immunet reference for this topic is #800 and a snapshot etc. has been sent. Link to comment Share on other sites More sharing options...
Guest Orlando Posted September 3, 2010 Report Share Posted September 3, 2010 Thanks, Orlando. I did those things then attempted an update of Immunet Protect but again it failed. Immunet reference for this topic is #800 and a snapshot etc. has been sent. Have you got a firewall? The problem might be it. Orlando Link to comment Share on other sites More sharing options...
grahamperrin Posted September 3, 2010 Author Report Share Posted September 3, 2010 I added Immunet Protect to the excepted programs in Windows Firewall, tested, no improvement. Removed the exception. Temporarily disabled Windows Firewall, tested, no improvement. Re-enabled. Link to comment Share on other sites More sharing options...
grahamperrin Posted September 3, 2010 Author Report Share Posted September 3, 2010 I tried uninstalling, restarting the OS, reinstalling not to C:\Program Files\Immunet Protect instead to previously populated C:\Program Files\ClamAV for Windows Installing as free, without a key, updating, failed. Uninstalled, restarted. Then remaining: Directory of C:\PROGRA~1\CLAMAV~1 03/09/2010 16:18 <DIR> . 03/09/2010 16:18 <DIR> .. 29/06/2010 07:57 <DIR> 1.0.26 30/08/2010 09:42 <DIR> 2.0.14 03/09/2010 16:17 698,368 cache.db 03/09/2010 16:17 6,300,672 history.db 03/09/2010 16:18 450 immpro_install.log 03/09/2010 16:14 3,260 local.xml 09/06/2010 10:52 <DIR> Quarantine 03/09/2010 16:18 <DIR> tetra 03/09/2010 16:18 <DIR> update 4 File(s) 7,002,750 bytes 7 Dir(s) 134,094,163,968 bytes free and C:\Program Files\ClamAV for Windows\immpro_install.log comprises:: Sep 01 18:51:25: Setting Cleanup Event Sep 01 18:51:25: caSetUninstallFlag: Entering Launch Elevated Sep 01 18:51:25: ERROR: caSetUninstallFlag: Failed to open event. : 2 : The system cannot find the file specified. Sep 03 16:18:01: Setting Cleanup Event Sep 03 16:18:01: caSetUninstallFlag: Entering Launch Elevated Sep 03 16:18:01: ERROR: caSetUninstallFlag: Failed to open event. : 2 : The system cannot find the file specified. Link to comment Share on other sites More sharing options...
grahamperrin Posted September 3, 2010 Author Report Share Posted September 3, 2010 Keyword: proxies; see my suggestion at http://forum.immunet.com/index.php?/topic/307-201512-extended-plus-unable-to-install-updates-on-a-machine-that-was-fine-yesterday/page__view__findpost__p__1778 to improve the list of known issues. Link to comment Share on other sites More sharing options...
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