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2.0.15.2 On Xp: Immunet Protect Tray Client Crashed Following Closure Of The Ui


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Screen shots etc. to appear at http://www.wuala.com/%23%23ClamAV/006

 

This is the physical machine, controlled via RDP, that very recently failed to install updates.

 

The security layer in this case:

 

* includes Microsoft Security Essentials

* excludes Sophos products.

 

PS sincere apologies for the flood. Nearly done, I hope!

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<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="iptray.exe" FILTER="GRABMI_FILTER_PRIVACY">
   <MATCHING_FILE NAME="agent.exe" SIZE="751536" CHECKSUM="0xBABA90C6" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Agent" COMPANY_NAME="Immunet Corporation" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="agent.exe" INTERNAL_NAME="agent" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBC3FF" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:12:49" UPTO_LINK_DATE="08/19/2010 04:12:49" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="creport.exe" SIZE="27464" CHECKSUM="0xE110E1DC" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Crash Reporter" COMPANY_NAME="Immunet Corporation" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="creport.exe" INTERNAL_NAME="creport" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1651A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:59" UPTO_LINK_DATE="08/19/2010 04:11:59" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dcf.dll" SIZE="183624" CHECKSUM="0x862817D3" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Library" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="cf.dll" INTERNAL_NAME="cf" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3B3E8" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:32" UPTO_LINK_DATE="08/19/2010 04:11:32" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dcm.dll" SIZE="158720" CHECKSUM="0xDF1EFC6C" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Context Menu Handle" COMPANY_NAME="Immunet Corporation" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="dcm.dll" INTERNAL_NAME="dcm" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:54" UPTO_LINK_DATE="08/19/2010 04:11:54" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="det.dll" SIZE="55112" CHECKSUM="0x5079C970" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Ethos Engine" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="et.dll" INTERNAL_NAME="et" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE9AF" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:46" UPTO_LINK_DATE="08/19/2010 04:11:46" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dhr.dll" SIZE="331592" CHECKSUM="0x697FFB3C" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5BF08" LINKER_VERSION="0x0" LINK_DATE="08/19/2010 04:11:48" UPTO_LINK_DATE="08/19/2010 04:11:48" />
   <MATCHING_FILE NAME="dmz.dll" SIZE="41800" CHECKSUM="0x6E07185B" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Library" COMPANY_NAME="Immunet Corporation" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="dmz.dll" INTERNAL_NAME="dmz " LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD6B9" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:48" UPTO_LINK_DATE="08/19/2010 04:11:48" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dqr.dll" SIZE="256840" CHECKSUM="0xC005DD5A" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Library" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="qr.dll" INTERNAL_NAME="qr" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x48145" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:47" UPTO_LINK_DATE="08/19/2010 04:11:47" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dre.dll" SIZE="11776" CHECKSUM="0xC242947E" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/19/2010 04:11:27" UPTO_LINK_DATE="08/19/2010 04:11:27" />
   <MATCHING_FILE NAME="drh.dll" SIZE="5447496" CHECKSUM="0x827FF674" MODULE_TYPE="WIN32" PE_CHECKSUM="0x53CC96" LINKER_VERSION="0x0" LINK_DATE="08/19/2010 04:12:31" UPTO_LINK_DATE="08/19/2010 04:12:31" />
   <MATCHING_FILE NAME="drs.dll" SIZE="100168" CHECKSUM="0x1870D2D9" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Tray Res Library" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="et.dll" INTERNAL_NAME="et" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x23658" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:53" UPTO_LINK_DATE="08/19/2010 04:11:53" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dsl.dll" SIZE="280392" CHECKSUM="0x9FE228C5" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Library" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="sl.dll" INTERNAL_NAME="sl" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4DEBA" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:40" UPTO_LINK_DATE="08/19/2010 04:11:40" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dsp.dll" SIZE="300872" CHECKSUM="0x4D457C3E" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4C933" LINKER_VERSION="0x0" LINK_DATE="08/19/2010 04:11:45" UPTO_LINK_DATE="08/19/2010 04:11:45" />
   <MATCHING_FILE NAME="dti.dll" SIZE="31560" CHECKSUM="0x375740CD" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Tetra Engine Library" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="dti.dll" INTERNAL_NAME="ti" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x16506" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:41" UPTO_LINK_DATE="08/19/2010 04:11:41" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dut.dll" SIZE="29000" CHECKSUM="0xA7167BDC" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Library" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="ut.dll" INTERNAL_NAME="ut" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x15480" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:28" UPTO_LINK_DATE="08/19/2010 04:11:28" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dxm.dll" SIZE="21832" CHECKSUM="0x37698DCD" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Library" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="xm.dll" INTERNAL_NAME="xm" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x139D7" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:30" UPTO_LINK_DATE="08/19/2010 04:11:30" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="ipsupporttool.exe" SIZE="40776" CHECKSUM="0xAD516043" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Diagnostic Tool" COMPANY_NAME="Immunet Corporation" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="ipsupporttool.exe" INTERNAL_NAME="ipsupporttool" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x154A0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:12:07" UPTO_LINK_DATE="08/19/2010 04:12:07" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="iptray.exe" SIZE="2586440" CHECKSUM="0xC93B37FB" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Tray Client" COMPANY_NAME="Immunet" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="iptray.exe" INTERNAL_NAME="iptray.exe" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x278954" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:15:01" UPTO_LINK_DATE="08/19/2010 04:15:01" VER_LANGUAGE="English (United States) [0x409]" />
   <MATCHING_FILE NAME="uninstall.exe" SIZE="843072" CHECKSUM="0x4AA18F21" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD64F2" LINKER_VERSION="0x60000" LINK_DATE="12/05/2009 22:50:52" UPTO_LINK_DATE="12/05/2009 22:50:52" />
   <MATCHING_FILE NAME="updater.exe" SIZE="25416" CHECKSUM="0x4E39B238" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Updater" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="updater.exe" INTERNAL_NAME="updater" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x152A3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:12:09" UPTO_LINK_DATE="08/19/2010 04:12:09" VER_LANGUAGE="English (Canada) [0x1009]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
   <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

 

I'll leave myself logged in to this machine, but not connected via RDP, pending a response. No rush; this machine is very rarely used.

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Screen shots etc. to appear at http://www.wuala.com/%23%23ClamAV/006

 

This is the physical machine, controlled via RDP, that very recently failed to install updates.

 

The security layer in this case:

 

* includes Microsoft Security Essentials

* excludes Sophos products.

 

PS sincere apologies for the flood. Nearly done, I hope!

 

 

Graham,

 

The support snapshot you send should allow us to track this down.

 

Thanks,

al

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  • 2 weeks later...

I have also experienced the same problem with the free version. Closing the immunet window lags the system for a few seconds and closes the tray icon. Installation of Immunet was successful with no interruptions (SpyShelter disabled, Immunet whitelisted after). I uninstalled Immunet after noticing computer slow downs and constant lags on third day. Tray icon closing problem persisted.

 

The specs are as follows:

 

XP SP 3

AMD Sempron III

224 MB RAM installed, 1024 MB paging file

 

Other security software includes:

SpyShelter (added Immunet to whitelist)

Windows Firewall

USB Guardian

 

To reproduce the problem:

1. Launch three applications and keep on desktop.

2. Connect to the internet

3. Launch Immunet Protect via tray icon

4. System lags, wait for a few moments.

5. When system fairly responsive, minimize/close Immunet Protect window (or the applications first, the order doesn't matter).

6. CPU Usage will spike. Windows closes. Tray icon shuts down.

 

Workaround:

1. During system lag, launch Anti-Freeze.

2. Resume Immunet Protect and close properly.

3. Resume all processes afterwards.

 

Perhaps the GUI uses too much RAM and/or CPU?

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