Jump to content
grahamperrin

2.0.15.2 On Xp: Immunet Protect Tray Client Crashed Following Closure Of The Ui

Recommended Posts

Screen shots etc. to appear at http://www.wuala.com/%23%23ClamAV/006

 

This is the physical machine, controlled via RDP, that very recently failed to install updates.

 

The security layer in this case:

 

* includes Microsoft Security Essentials

* excludes Sophos products.

 

PS sincere apologies for the flood. Nearly done, I hope!

Share this post


Link to post
Share on other sites

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="iptray.exe" FILTER="GRABMI_FILTER_PRIVACY">
   <MATCHING_FILE NAME="agent.exe" SIZE="751536" CHECKSUM="0xBABA90C6" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Agent" COMPANY_NAME="Immunet Corporation" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="agent.exe" INTERNAL_NAME="agent" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBC3FF" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:12:49" UPTO_LINK_DATE="08/19/2010 04:12:49" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="creport.exe" SIZE="27464" CHECKSUM="0xE110E1DC" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Crash Reporter" COMPANY_NAME="Immunet Corporation" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="creport.exe" INTERNAL_NAME="creport" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1651A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:59" UPTO_LINK_DATE="08/19/2010 04:11:59" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dcf.dll" SIZE="183624" CHECKSUM="0x862817D3" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Library" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="cf.dll" INTERNAL_NAME="cf" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3B3E8" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:32" UPTO_LINK_DATE="08/19/2010 04:11:32" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dcm.dll" SIZE="158720" CHECKSUM="0xDF1EFC6C" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Context Menu Handle" COMPANY_NAME="Immunet Corporation" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="dcm.dll" INTERNAL_NAME="dcm" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:54" UPTO_LINK_DATE="08/19/2010 04:11:54" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="det.dll" SIZE="55112" CHECKSUM="0x5079C970" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Ethos Engine" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="et.dll" INTERNAL_NAME="et" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE9AF" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:46" UPTO_LINK_DATE="08/19/2010 04:11:46" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dhr.dll" SIZE="331592" CHECKSUM="0x697FFB3C" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5BF08" LINKER_VERSION="0x0" LINK_DATE="08/19/2010 04:11:48" UPTO_LINK_DATE="08/19/2010 04:11:48" />
   <MATCHING_FILE NAME="dmz.dll" SIZE="41800" CHECKSUM="0x6E07185B" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Library" COMPANY_NAME="Immunet Corporation" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="dmz.dll" INTERNAL_NAME="dmz " LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD6B9" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:48" UPTO_LINK_DATE="08/19/2010 04:11:48" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dqr.dll" SIZE="256840" CHECKSUM="0xC005DD5A" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Library" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="qr.dll" INTERNAL_NAME="qr" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x48145" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:47" UPTO_LINK_DATE="08/19/2010 04:11:47" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dre.dll" SIZE="11776" CHECKSUM="0xC242947E" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/19/2010 04:11:27" UPTO_LINK_DATE="08/19/2010 04:11:27" />
   <MATCHING_FILE NAME="drh.dll" SIZE="5447496" CHECKSUM="0x827FF674" MODULE_TYPE="WIN32" PE_CHECKSUM="0x53CC96" LINKER_VERSION="0x0" LINK_DATE="08/19/2010 04:12:31" UPTO_LINK_DATE="08/19/2010 04:12:31" />
   <MATCHING_FILE NAME="drs.dll" SIZE="100168" CHECKSUM="0x1870D2D9" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Tray Res Library" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="et.dll" INTERNAL_NAME="et" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x23658" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:53" UPTO_LINK_DATE="08/19/2010 04:11:53" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dsl.dll" SIZE="280392" CHECKSUM="0x9FE228C5" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Library" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="sl.dll" INTERNAL_NAME="sl" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4DEBA" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:40" UPTO_LINK_DATE="08/19/2010 04:11:40" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dsp.dll" SIZE="300872" CHECKSUM="0x4D457C3E" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4C933" LINKER_VERSION="0x0" LINK_DATE="08/19/2010 04:11:45" UPTO_LINK_DATE="08/19/2010 04:11:45" />
   <MATCHING_FILE NAME="dti.dll" SIZE="31560" CHECKSUM="0x375740CD" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Tetra Engine Library" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="dti.dll" INTERNAL_NAME="ti" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x16506" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:41" UPTO_LINK_DATE="08/19/2010 04:11:41" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dut.dll" SIZE="29000" CHECKSUM="0xA7167BDC" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Library" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="ut.dll" INTERNAL_NAME="ut" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x15480" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:28" UPTO_LINK_DATE="08/19/2010 04:11:28" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="dxm.dll" SIZE="21832" CHECKSUM="0x37698DCD" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Library" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="xm.dll" INTERNAL_NAME="xm" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x139D7" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:11:30" UPTO_LINK_DATE="08/19/2010 04:11:30" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="ipsupporttool.exe" SIZE="40776" CHECKSUM="0xAD516043" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Diagnostic Tool" COMPANY_NAME="Immunet Corporation" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="ipsupporttool.exe" INTERNAL_NAME="ipsupporttool" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x154A0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:12:07" UPTO_LINK_DATE="08/19/2010 04:12:07" VER_LANGUAGE="English (Canada) [0x1009]" />
   <MATCHING_FILE NAME="iptray.exe" SIZE="2586440" CHECKSUM="0xC93B37FB" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Tray Client" COMPANY_NAME="Immunet" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="iptray.exe" INTERNAL_NAME="iptray.exe" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x278954" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:15:01" UPTO_LINK_DATE="08/19/2010 04:15:01" VER_LANGUAGE="English (United States) [0x409]" />
   <MATCHING_FILE NAME="uninstall.exe" SIZE="843072" CHECKSUM="0x4AA18F21" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD64F2" LINKER_VERSION="0x60000" LINK_DATE="12/05/2009 22:50:52" UPTO_LINK_DATE="12/05/2009 22:50:52" />
   <MATCHING_FILE NAME="updater.exe" SIZE="25416" CHECKSUM="0x4E39B238" BIN_FILE_VERSION="2.0.15.12" BIN_PRODUCT_VERSION="2.0.15.12" PRODUCT_VERSION="2, 0, 15, 12" FILE_DESCRIPTION="Immunet Protect Updater" PRODUCT_NAME="Immunet Protect" FILE_VERSION="2, 0, 15, 12" ORIGINAL_FILENAME="updater.exe" INTERNAL_NAME="updater" LEGAL_COPYRIGHT="(c) Immunet.  All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x152A3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.15.12" UPTO_BIN_PRODUCT_VERSION="2.0.15.12" LINK_DATE="08/19/2010 04:12:09" UPTO_LINK_DATE="08/19/2010 04:12:09" VER_LANGUAGE="English (Canada) [0x1009]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
   <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

 

I'll leave myself logged in to this machine, but not connected via RDP, pending a response. No rush; this machine is very rarely used.

Share this post


Link to post
Share on other sites

Screen shots etc. to appear at http://www.wuala.com/%23%23ClamAV/006

 

This is the physical machine, controlled via RDP, that very recently failed to install updates.

 

The security layer in this case:

 

* includes Microsoft Security Essentials

* excludes Sophos products.

 

PS sincere apologies for the flood. Nearly done, I hope!

 

 

Graham,

 

The support snapshot you send should allow us to track this down.

 

Thanks,

al

Share this post


Link to post
Share on other sites

I have also experienced the same problem with the free version. Closing the immunet window lags the system for a few seconds and closes the tray icon. Installation of Immunet was successful with no interruptions (SpyShelter disabled, Immunet whitelisted after). I uninstalled Immunet after noticing computer slow downs and constant lags on third day. Tray icon closing problem persisted.

 

The specs are as follows:

 

XP SP 3

AMD Sempron III

224 MB RAM installed, 1024 MB paging file

 

Other security software includes:

SpyShelter (added Immunet to whitelist)

Windows Firewall

USB Guardian

 

To reproduce the problem:

1. Launch three applications and keep on desktop.

2. Connect to the internet

3. Launch Immunet Protect via tray icon

4. System lags, wait for a few moments.

5. When system fairly responsive, minimize/close Immunet Protect window (or the applications first, the order doesn't matter).

6. CPU Usage will spike. Windows closes. Tray icon shuts down.

 

Workaround:

1. During system lag, launch Anti-Freeze.

2. Resume Immunet Protect and close properly.

3. Resume all processes afterwards.

 

Perhaps the GUI uses too much RAM and/or CPU?

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...