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'4K' Uhd (3840 X 2160) Issues


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Hi,

With this resolution (3840 x 2160) everything gets really small, but in windows 10, using scale 200% - i get (1920x1080) with very crip, non blur image ... in almost every app.

I suppose the immunet GUI doesn't yet addresses this issue ... the GUI still is really small  - even with 200% scaling.

 

Hope you guys can addresses this issue asap.

 

Regards

 

+++

 

post-35192-0-23712100-1484906428_thumb.jpg

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Hello jrego33, thank you for using Immunet. I would like to welcome you to the Immunet forum and yes the development team is aware of the UI not displaying correctly on some newer 4k screens. I'm sure this issue will be addressed in a future build. I hope that build rolls out sooner rather than later for the users that are encountering this issue!
 

Best Wishes, Ritchie...

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  • 2 months later...
  • 6 months later...
  • 9 months later...

Same here, even at 300% the window is still tiny,  the font is barely readable.  Tried compatibility troubleshooter and all the options for overriding the default scaling behavior no change. I've had a similar problem with another program that was fixed by overriding the default scaling behavior.  Good to know it's being worked on.

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Thanks for your input Freelance. I believe this issue still has not been given the attention it deserves by the devs.

Obviously there's no easy solution to the UI problem and 4K screens since this issue still goes unresolved at present.

There's got to be a way to have Immunet recognize the screen resolution and adapt the UI to the appropriate size. I'm sure it would take some additional code being added to the software but it's not out of the realm of possibilities to eliminate this bug once and for all on a future build.

Best wishes, Ritchie...

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Guest Wookiee

I will talk to the dev's about this issue. (it's the first I have heard of it) But I am sure they have been made aware, either way- I created a bug ticket for it and will do some testing etc.

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  • 1 month later...

First, kudos to Immunet!!  Probably the best antivirus out there and has been for several years.  This is coming from an expert user with 27 years of computer experience!

Just got a spanking new Zenbook Pro with a 4k screen.  Same scaling issue as the others, its tiny!  Your coders have to get on this one asap!    Yes, we can change the res. but it's only a workaround, and 99% of users don't understand/don't want to understand, this kind of hassle. Only 2 apps that I have installed  had scaling issues so far. Yours, and a low level formatting utility from 2013!  Before you know it, 4k is going to be everywhere, so time to put this one to bed!

 

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I agree with you Jolga77 & thanks for your compliment regarding Immunet!

As more people purchase newer laptops, tablets, GPU's and 4k compatible desktop computer monitors it seems like a no-brainer to me that Immunet should compensate/adapt to this changing visual graphics processing environment. The good news is the devs "are very aware of & are working on this issue!"

Cheers, Ritchie...

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Guest Wookiee
13 hours ago, Jolga77 said:

First, kudos to Immunet!!  Probably the best antivirus out there and has been for several years.  This is coming from an expert user with 27 years of computer experience!

Just got a spanking new Zenbook Pro with a 4k screen.  Same scaling issue as the others, its tiny!  Your coders have to get on this one asap!    Yes, we can change the res. but it's only a workaround, and 99% of users don't understand/don't want to understand, this kind of hassle. Only 2 apps that I have installed  had scaling issues so far. Yours, and a low level formatting utility from 2013!  Before you know it, 4k is going to be everywhere, so time to put this one to bed!

 

We are aware of the issue and will be working towards a fix. Though, as of right now- I have no ETA

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  • 7 months later...
  • 1 month later...

Hi Bitsomper, I'm sure you've read the previous threads to this topic so the devs are definitely aware of the situation. Unfortunately the newest 6.3.0.10988 build did not address this known issue. Thanks for adding this thread! Maybe the devs will see this issue is still causing problems for users and "eventually" do something about it.

Immunet really needs to incorporate a way to upscale the UI for 4k screens! That is a obviously needed upgrade, that seems to be continually overlooked, that should be implemented with some new code in some future build. The sooner the better in my opinion.

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  • 2 months later...

Hello again BitStomper,
Thanks for adding the screenshot. Wow, I can see what you're talking about! I don't think it would be a good idea to mess around with Immunet's registry keys however.

May I suggest you contact the admin Rob. Turner via Private Message regarding your issue. Perhaps Rob can better assist you further. Here's a link to his Profile page. Just click on the Message button to send a PM. Mention your newest thread to this topic or better yet add a URL link in the PM to this original topic header so he can readily view it. https://support.immunet.com/profile/1703-robturner/

Like you, I too would like to see this 4k issue put to rest once & for all!

Best wishes, Ritchie...

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  • 2 months later...

Apologies for re-posting this here, I have also placed it here (https://support.immunet.com/topic/2979-cant-see-screens-on-uhd4k-screen-due-to-dpi/) but feel this issue is being totally ignored and now is the time for a suitable response, it may feel OK for those without sight problems to feel I am just a complainer but I am not, in short "I just have a sight problem"...

Frankly I am disgusted with the developers of this product, their lack of attention to the issue or even a suitable explanation for their continued delay is now beyond unacceptable and can only be considered to be discriminatory.

As a user with a sight deficiency I suffer more than most, the move to a large screen with extended capabilities to adjust resolutions & dpi to suit my needs was an exciting move for myself, a move which has turned out to be great for me and produced spectacular results in the software I use visually on a daily basis, I was close to being uncontrollably ecstatic, I was additionally surprised at some of the software (even old & outdated software which scaled suitably & easily, some with only minor adjustments).

But wait a moment, I fired up Immunet and I was brought back down to earth with a crash. Despite every attempt to scale the product and thoroughly following advice the product would not scale it's external view-port (rather strangely though it will scale within it's own boundaries but obviously with each scale it hides a little more information, usually the action buttons vanish first). 

This was 2 years ago, I knew that 4K screens were not widely used and I was not totally surprised, I was willing to struggle through and keep checking this website/forum giddily waiting for the next update which would surely produce spectacular results.

Alas, it is clear the developers are unable (or not allowed) to spend the time or the money investigating or implementing the required changes to code which would allow the product to be used on 4K+ screens... This is what I find to be descriminatory.

I am not asking for the improvement because I just want the software to work with my equipment so it looks good, I am asking because without it I am being excluded from being able to use it. Unacceptable.

Cisco as a worldwide Grade A company should know this, they should also know that there are laws against exclusion (The Equality Act: https://www.rnib.org.uk/sites/default/files/RNIB_and_Guidedogs_Toolkit_Equality_Act.pdf), and this applies to FREE products just as much as it applies to paid products.

A senior moderator ( maybe @ritchie58 ) should make them aware of this post, but rest assured, in due time & process I will be making their board fully aware.

Kind Regards to All Users

Disgruntled_Pleb

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If you read the other threads to the topics you posted to you know the devs are "very aware" of this situation. Like I mentioned before I too would like to see a equatable resolution (no pun intended) implemented & thanks for bring up this continually unresolved issue for 4k users once again!

I did delete your one thread to the other topic since it's pretty much a duplicate response. Please try to refrain from posting duplicate or similar data in different locations in the future.

I'm sure you just wanted to get your point across, I get it. No harm done though, just a minor transgression to forum rules.

Regards, Ritchie...

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  • 1 month later...
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  • 5 months later...

Here we are in 2022 I just upgraded my pc to 8k primary display with 3x 5k displays. Immunet is literally a tiny spec on the display when spanning is enabled. 
 

Im not even able to see the close button w/o enabling screen zoom accessibility options. I did get it fixed on one PC but honestly have no recollection of how I did it.

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  • 4 months later...

I'm a little surprised that it's been five years since this was posted, and at least one major version (I see a 6.x version being mention), and this hasn't been addressed. It's not like high-DPI screens are becoming LESS popular. Pretty much every new laptop comes with one, and very few stand-alone monitors are low-DPI.

I'm on a 14" 2880x1800 laptop, and some of the text is unreadable. As in I cannot read it. Literally. I'm 45 and have been using reading glasses for a few years, and I can see that if I had better eyesight I probably would be able to get real close and read it, but as my eyesight is how it is now, that's not possible.

I'm aware that this is free software, and as such beggars can't be choosers, but I think at this point you have to ask yourselves if you want to continue with this software or not. And if you do, this should be the number one priority. Because in this state, you could argue that the software simply doesn't work for a growing number of users.

Also, and I don't say this to be rude, but it's clear that the reason for this problem is that you've opted out of using standard Windows UI widgets so that you could implement a custom design that looks like a WinAMP skin from the early 90s. I mean, it's really not very aesthetically pleasing. Again, sorry if this is rude, but this is the crux of the problem. If you'd spent LESS time coding the UI and just used what Microsoft already provides you with instead of reinventing the wheel, this problem wouldn't exist, because Microsoft already addressed this with UI scaling. And even working compatibility options for programs using older UI code. As you've set yourselves up, you now have to reinvent UI scaling as well in order to fix the issue if you want to stick with your "Not Invented Here" custom UI project. And if that's the plan, I get why this hasn't been fixed in five years, because it'll take a lot of time and effort to do.

If you're doing this custom UI because of cross-platform concerns, then I'd bet there are free UI libraries out there that've already solved this problem, but being a backend developer, it's out of my reign of expertise. Though, come to think of it, there's one cross-platform UI library that's often used, for instance in the MKVToolnix software, that seems to deal with this very well, as I've used it on both macOS, Windows, and Linux without any scaling issues. I think it's based on Qt widgets, actually.

Anyway, I hope you find a solution if you want to continue with this software, I really like the whole community-based idea of it, but for now I'll have to use something else, simply because I can't see what's going on, and therefore not use it.

Thank you, though.

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