lexus21 Posted February 7, 2017 Report Share Posted February 7, 2017 I unistalled Immunet 5 and then tried to reinstall. I get an app crash I tried older version next immunet 3 and it says error excisting installer I did a windows 7 unilstall and this is what happened What can I do to reinstall immunet Thank You PS I also tried in safe mode Link to comment Share on other sites More sharing options...
lexus21 Posted February 7, 2017 Author Report Share Posted February 7, 2017 Got immunet 3 to work but not 5 and 5 used to work fine Link to comment Share on other sites More sharing options...
ritchie58 Posted February 7, 2017 Report Share Posted February 7, 2017 Hi lexus21, sorry to hear about your install/uninstall problems. I believe there is a bug with version 5. You're certainly not the first person to report uninstall/reinstall issues in the last few weeks. I have posted a topic in a hidden section of the forum where Admins & Mods can converse privately just to get some much needed attention to this issue! Thanks for your input too lexus21.I would urge all users of version 5 not to do an uninstall of Immunet if it can be avoided until this bug gets fixed!Best wishes, Ritchie... Link to comment Share on other sites More sharing options...
lexus21 Posted February 7, 2017 Author Report Share Posted February 7, 2017 Ty I will await your findings. I was able to get immunet 3 to work after a reboot, So I tried 5 again and no luck. I tried in safe mode also. Does immunet 3 with a definitions update have the same virus coverage as 5 ? I had to unistall it. Long story, Never had any issues before. sigh. Hope you can find a fix. Link to comment Share on other sites More sharing options...
lexus21 Posted February 8, 2017 Author Report Share Posted February 8, 2017 Hello I been waiting to find out about a fix? ritchie58 Can you help? Link to comment Share on other sites More sharing options...
ritchie58 Posted February 9, 2017 Report Share Posted February 9, 2017 Hi lexus21, a new bug fix version doesn't get rolled out over night. It will take time for the Development team to find the exact problem. First a test rig would have to be set up & used to replicate the bug, determine what's causing the anomaly, find a fix for the issue and then release a new bug fix build. How long will that take? It could be several weeks or months perhaps. To be perfectly honest, your guess is as good as mine as to when that will be. Link to comment Share on other sites More sharing options...
lexus21 Posted February 9, 2017 Author Report Share Posted February 9, 2017 `So we are 100% positive it is a Bug and nothing to do with my new computer? Link to comment Share on other sites More sharing options...
ritchie58 Posted February 10, 2017 Report Share Posted February 10, 2017 Well, there hasn't been any official confirmation as yet but what else could it be with multiple users experiencing very similar events. So in my opinion it's not your PC that's at the heart of the issue. Link to comment Share on other sites More sharing options...
ritchie58 Posted February 14, 2017 Report Share Posted February 14, 2017 There is something I wanted to ask you. Is your Win 7 Operating System 32 or a 64 bit platform? Link to comment Share on other sites More sharing options...
lexus21 Posted February 18, 2017 Author Report Share Posted February 18, 2017 There is something I wanted to ask you. Is your Win 7 Operating System 32 or a 64 bit platform? Win 7 64 bit I5 12 meg ram DD3 Link to comment Share on other sites More sharing options...
ritchie58 Posted February 19, 2017 Report Share Posted February 19, 2017 Thanks for getting back to me. Not sure if that has any significance but sometimes a bug can affect a 64bit system and not the 32bit version or vice-a-versa. Something to take into account I think. Link to comment Share on other sites More sharing options...
lexus21 Posted February 19, 2017 Author Report Share Posted February 19, 2017 Thanks for getting back to me. Not sure if that has any significance but sometimes a bug can affect a 64bit system and not the 32bit version or vice-a-versa. Something to take into account I think. Ok but again there is no cure until immunet comes out with one? DO they know about it? Did you check in your secret room? What did they say? Link to comment Share on other sites More sharing options...
ritchie58 Posted February 22, 2017 Report Share Posted February 22, 2017 Well, I have seen that several Admins have viewed the post I made about the bug but nobody posted a response to it and I still haven't heard anything new :-( Link to comment Share on other sites More sharing options...
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