tm-107 0 Report post Posted October 17, 2017 Yes, the problem is resolved, everything works as it should. Quote Share this post Link to post Share on other sites
ritchie58 442 Report post Posted October 18, 2017 "Well, that is a bit of good news!" Glad to see that got resolved and thanks Christine & the Immunet team for working diligently to get this issue fixed, much appreciated by all of us I'm sure! Cheers, Ritchie... Quote Share this post Link to post Share on other sites
LGBTinc 0 Report post Posted November 11, 2017 Still happens, this usually happens when a browser or firewall blocks all non-HTTPS connections. It's most likely that the statistics being grabbed from the cloud are not being sent through an HTTPS secure connection, and is most likely being blocked by a browser or firewall. This isn't a problem on your end, it's Immunets inability to provide statistics through an HTTPS secure connection, and should be fixed by Immunet staff. Quote Share this post Link to post Share on other sites
ritchie58 442 Report post Posted November 11, 2017 I'm sorry to say that you're rather misguided as to how Immunet Protect works LGBTinc. The cloud stat issue was an internal server problem (that got successfully resolved) and had nothing to do with the HTTP or HTTPS protocols. The Hyper Text Transfer Protocol is still widely used by many servers on the web unless you're a company like Amazon, Walmart, eBay, etc... where payment transactions are sent or other sites that require sending sensitive data. For these types of sites the Hyper Text Transfer Protocol with Secure Socket Layer encryption (SSL) is commonly used. Although more sites these days are adopting to use the SSL encryption protocol anyway which is a good thing! The stats that Immunet pulls down from the cloud for display "does not" rely on which default browser of choice you use. Once you create allow rules for Immunet's processes (sfc.exe & iptray.exe) with your firewall there shouldn't be any connection issues if they were created correctly. Allowing the ports for both in-coming and out-going data packets for "Immunet's dedicated Windows processes is required!" I hope that clarifies things for you.Check your firewall settings, allow rules and other security apps you may have installed that may block, sandbox or interfere with Immunet in any way (if applicable) if you think you're having connection issues.Regards, Ritchie... Quote Share this post Link to post Share on other sites
LGBTinc 0 Report post Posted November 11, 2017 Alright. Quote Share this post Link to post Share on other sites
tm-107 0 Report post Posted November 13, 2017 @ritchie58: I think he means the problem on the website (immunet.com). For an http connection, members / threats are displayed there (with both fields appearing to contain the same numbers for months). For an https connection, both words are 0. Quote Share this post Link to post Share on other sites
tm-107 0 Report post Posted January 5, 2018 Same problem again ... "0 People Protected From 0 Threats" Quote Share this post Link to post Share on other sites
ritchie58 442 Report post Posted January 7, 2018 Yeah, I noticed that the other night too hoping that was just a temporary situation! Another server issue would be my guess?The Last Updated date/time is incorrect on my UI too. I have a scheduled scan set up so I know that the date/time is correct for the Las Scanned information however. Quote Share this post Link to post Share on other sites
sqwhrill 0 Report post Posted January 8, 2018 I am having the same problem, so from what I am hearing that I am being protected just that the stats are not working, am I correct with that thinking? Quote Share this post Link to post Share on other sites
ritchie58 442 Report post Posted January 9, 2018 Hi sqwhrill, cloud look ups are still taking place and you should still be getting updates for ClamAV (I have) if you have that enabled so this issue just affects the UI's stats. I don't believe you're loosing any kind of protection. Still rather frustrating considering this is the second time this has happened recently. Quote Share this post Link to post Share on other sites
sqwhrill 0 Report post Posted January 12, 2018 Thank you for the prompt response and the reassurance of the Security you [ the Immunet} provide. Quote Share this post Link to post Share on other sites
ritchie58 442 Report post Posted January 13, 2018 No problem sqwhrill. I did notify the Admin. Christine this evening via personal messenger that this cloud stat server issue has reoccurred and is still happening. I'm sure Christine will look into it and get things sorted out again very soon. Best wishes, Ritchie... Quote Share this post Link to post Share on other sites
Guest Report post Posted January 14, 2018 New release, new update, some old problems came back. Shows zero people in cloud and zero count for what we are protected against. Also UPDATED TIME/DATE is in the future again. The updater says everything is fine. This happened with the first release of 6.0. I think the update process is bugged. 6.0.8 still has the problem. 6.0 cleared up with reinstall. Pain in the ass. Going to try same with 6.0.8. I have confidence that will do it. I noticed icon showing scans on occasion. Should be quick with zero for comparison. Wink. I checked reg inquiry for compatibility and the reg change was there. MS updated fine. My system is Acer Aspire w/Win 7 SP1. Running up to date MSE w/Immunet/ClamAV latest release. All engines on. Good luck and God bless. Quote Share this post Link to post Share on other sites
Guest Report post Posted January 14, 2018 (edited) New release, new update, some old problems came back. Shows zero people in cloud and zero count for what we are protected against. Also UPDATED TIME/DATE is in the future again. The updater says everything is fine. This happened with the first release of 6.0. I think the update process is bugged. 6.0.8 still has the problem. 6.0 cleared up with reinstall. Pain in the ass. Going to try same with 6.0.8. I have confidence that will do it. I noticed icon showing scans on occasion. Should be quick with zero for comparison. Wink. I checked reg inquiry for compatibility and the reg change was there. MS updated fine. My system is Acer Aspire w/Win 7 SP1. Running up to date MSE w/Immunet/ClamAV latest release. All engines on. Good luck and God bless. Uninstalled and reinstalled after restart. Did not change anything. 0 folks, 0 threats and Updated date/time wrong. Will give it a few days and will check back here or on twitter. Thanks all. Edited January 14, 2018 by Guest Quote Share this post Link to post Share on other sites
COUPON4Vitamins 0 Report post Posted January 17, 2018 I have various issues with this latest version, 0 cloud stats, high CPU and my computer stops responding when I let run a full scan. I can only do Flash Scans without risking my computer to freeze. And when it freezes not even CTRL, ALT and DELETE helps, I have to push the power button. Please fix this version, it's full of bugs. Quote Share this post Link to post Share on other sites
chavez243ca 0 Report post Posted January 23, 2018 Just chiming in, same thing going on here. Installed late yesterday, updated and got the 0 stats issue right away. Running a full scan right now. While I do egress filtering at the firewall, netstat output at least seems to indicate the HTTPS connections SFC makes are getting done: TCP 192.168.1.2:2115 54.209.107.125:443 CLOSE_WAIT[sfc.exe] TCP 192.168.1.2:2119 54.209.107.125:443 CLOSE_WAIT[sfc.exe] TCP 192.168.1.2:2133 54.209.107.125:443 CLOSE_WAIT[sfc.exe] TCP 192.168.1.2:2147 54.86.160.227:443 CLOSE_WAIT[sfc.exe] TCP 192.168.1.2:2173 34.198.105.34:443 ESTABLISHED[sfc.exe] Quote Share this post Link to post Share on other sites
ritchie58 442 Report post Posted January 24, 2018 Thanks for the input chavez243ca. That shows that cloud look-ups are taking place regardless of the incorrect UI stats. BTW - Tonight I did mention to Christine via PM that it seems to be taking a while to correct this issue this time. It is a little puzzling to me why it's taking so long. 1 Quote Share this post Link to post Share on other sites
chavez243ca 0 Report post Posted January 24, 2018 Checking back in, automatic updates working as expected, which is a good sign. 0 Stats behaviour still expressing itself however. Quote Share this post Link to post Share on other sites
Guest Report post Posted January 24, 2018 Checking back in, automatic updates working as expected, which is a good sign. 0 Stats behaviour still expressing itself however. Ditto. Everything seems normal but People/Stats display. Quote Share this post Link to post Share on other sites
ritchie58 442 Report post Posted January 25, 2018 Thanks for the additional input guys. I noticed tonight that the Last Updated date/time is now correct, which has been off by about 5 time zones with my UI. That's in addition to the incorrect cloud stats of course. I hope that's a good sign that this issue is finally being looked into & worked on. 1 Quote Share this post Link to post Share on other sites
tm-107 0 Report post Posted February 6, 2018 The problem seems to be solved ... But the information on immunet.com should be removed by somebody. For months (or years?) the same numbers (2,285,427 Members / 33,435,925 Threats). That looks very unprofessional. Quote Share this post Link to post Share on other sites
Guest Report post Posted February 6, 2018 I just checked and can verify as well that cloud communications have resumed. Full speed ahead. Thanks and God bless. Quote Share this post Link to post Share on other sites
chavez243ca 0 Report post Posted February 10, 2018 I'm seeing a partial fix where now it says 108 million (and change) people protected, but it then says from 0 Threats. Quote Share this post Link to post Share on other sites
Guest Report post Posted February 10, 2018 I'm seeing a partial fix where now it says 108 million (and change) people protected, but it then says from 0 Threats. Just did a quick check of my system. It reports over 100 million folks protected from over 300 million threats. Not sure why yours is only half fixed. GL and God bless. Quote Share this post Link to post Share on other sites
