Medieval Posted April 5, 2018 Report Share Posted April 5, 2018 Hi, I installed Immunet on a brand new server (windows server 2016), but the sfc service won't start. All ports are opened as requested, but even when I stop the firewall, still no luck. the service runs as an administrator and the installed folder has all rights. In attachment you can find a small datadump of the error. The eventviewer says: Faulting application name: sfc.exe, version: 6.0.5.10636, time stamp: 0x5a173580 Faulting module name: ntdll.dll, version: 10.0.14393.1715, time stamp: 0x59b0d03e Exception code: 0xc0000005 Fault offset: 0x000000000002f7fb Faulting process id: 0x6bdc Faulting application start time: 0x01d3ccecb4e082d3 Faulting application path: C:\Program Files\Immunet\6.0.8\sfc.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 8a56cfc6-7add-4b68-a60e-538e2e0489eb Can someone assist me plz? Thanks in advance, Christophe Link to comment Share on other sites More sharing options...
Guest Wookiee Posted April 5, 2018 Report Share Posted April 5, 2018 Hey, I am going to message you to send us a debug of the software. Do you by chance have any other anti-virus software installed? If so, you might need to whitelist the path for immunet as something could be flagging it. Other than that, are you going through a proxy or anything like that ? When you try to start the service, do you notice heavy load on the CPU or memory ? Link to comment Share on other sites More sharing options...
Medieval Posted April 5, 2018 Author Report Share Posted April 5, 2018 Hi, Thanks for the quick response. No, there is no anti-virus software installed so far. It's a brand new installation of a cloud server. There is no proxy in place. there is no extra load on memory nor CPU. best regards, Christophe Link to comment Share on other sites More sharing options...
Guest Wookiee Posted April 5, 2018 Report Share Posted April 5, 2018 interesting, run the support file I messaged the instructions for you. so I can figure out why and what is going on Link to comment Share on other sites More sharing options...
ritchie58 Posted April 6, 2018 Report Share Posted April 6, 2018 Hi guys, I'm wondering if Immunet is even compatible with Server 2016 since it's not listed as a supported platform on the official site (click on the Requirements tab). http://www.immunet.com/index That's got me rather curious, is Server 2016 considered compatible or not with the latest build of Immunet? Link to comment Share on other sites More sharing options...
Guest Wookiee Posted April 6, 2018 Report Share Posted April 6, 2018 technically 2016 is not supported because it hasn't been officially tested for 6.0.8 (though it will probably be supported in the next version, i'll have to check on that). I messaged the user to run some powershell commands, to see what happens- so I can SEE if I can get it up and running. Though, it might be useful to try on another OS as well. Link to comment Share on other sites More sharing options...
ComeAndSee Posted April 6, 2018 Report Share Posted April 6, 2018 Same problem. Server 2012. Faulting application name: sfc.exe, version: 6.0.5.10636, time stamp: 0x5a173580Faulting module name: ntdll.dll, version: 6.3.9600.18946, time stamp: 0x5a9a3a38Exception code: 0xc0000005Fault offset: 0x000000000003de0eFaulting process id: 0xd70Faulting application start time: 0x01d3cdd52946a73fFaulting application path: C:\Program Files\Immunet\6.0.8\sfc.exeFaulting module path: C:\Windows\SYSTEM32\ntdll.dllReport Id: 677b1ca4-39c8-11e8-80cd-00163c7b0d04Faulting package full name:Faulting package-relative application ID: Link to comment Share on other sites More sharing options...
ritchie58 Posted April 6, 2018 Report Share Posted April 6, 2018 Thanks for the clarification on Server 2016 Wookiee. ComeAndSee, may I suggest you send Wookiee a Personal Message regarding your Server 2012 issue. Click on the link provided and that will take you to Wookiee's profile page. Then click on the Send me a message tab located to the right. http://support.immunet.com/index.php?/user/46674-wookiee/ Something you can do right now though is make sure that no other software you have installed is blocking or interfering with sfc.exe, like your firewall, another AV, behavioral blocker, sand-boxing or other security software, etc... Best wishes, Ritchie... Link to comment Share on other sites More sharing options...
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