mattmill30 0 Report post Posted June 27, 2018 Files which have been quarantined aren't appearing in the file history list. The UI also doesn't seem to be saving settings. How does the UI interface with the Immunet service? Quote Share this post Link to post Share on other sites
Wookiee 34 Report post Posted June 27, 2018 Do you have the files set for removal ? Quote Share this post Link to post Share on other sites
mattmill30 0 Report post Posted June 27, 2018 1 hour ago, Wookiee said: Do you have the files set for removal ? Immunet seems to reset my configuration if a system crash occurs. At this time Quarantine Behaviour is set to Ask me for both Malicious and Suspicious files. I also only use the cloud detection engines, so the ClamAV engine is turned off. Quote Share this post Link to post Share on other sites
Wookiee 34 Report post Posted June 28, 2018 So, the system crashed? Do you see any errors in the logs or anything of that? Can you send me a support log Generate a support package for this issue. To do this, go to start menu, immunet folder, support diagnostic tool. This will generate a .7z file on your desktop that contains some helpful logs that we can hopefully use to get more information on your issue. Once this is done, let me know- and I can send you a link to upload it Quote Share this post Link to post Share on other sites
Wookiee 34 Report post Posted June 28, 2018 Actually, change your "view by" to "Quarantined file history" and see if they appear there instead. I notice you currently are sitting on "default" Quote Share this post Link to post Share on other sites
mattmill30 0 Report post Posted June 30, 2018 I've changed the view to "Quarantined File History". I've generated the logs. Quote Share this post Link to post Share on other sites
Wookiee 34 Report post Posted July 2, 2018 I'll send you a message on where to send the file Quote Share this post Link to post Share on other sites
