Cipollino Posted September 7, 2018 Report Share Posted September 7, 2018 Hi,sorry to bother you,but I've installed 6.2.0.10768,I've installed what it should be the latest Immunet version 6.2.0.10768 But I have these issues: - 0 People displayed on the cloud - and some process's errors My O.S is W10x64 with all the latest updates. Thanks in advance for your time and replies. Link to comment Share on other sites More sharing options...
gogos888 Posted September 7, 2018 Report Share Posted September 7, 2018 Hello! Same here from cloud without process's errors. Windows 8.1 X64. Link to comment Share on other sites More sharing options...
Muspellheim Posted September 7, 2018 Report Share Posted September 7, 2018 same issue, as well as detecting immunet setup file as Clam.Win.Trojan.Generic-6619287-0 :) Link to comment Share on other sites More sharing options...
Guest Wookiee Posted September 7, 2018 Report Share Posted September 7, 2018 I will look into it ! Link to comment Share on other sites More sharing options...
Guest Wookiee Posted September 7, 2018 Report Share Posted September 7, 2018 1 hour ago, Muspellheim said: same issue, as well as detecting immunet setup file as Clam.Win.Trojan.Generic-6619287-0 We are aware of this and are investigating. Link to comment Share on other sites More sharing options...
Guest Wookiee Posted September 7, 2018 Report Share Posted September 7, 2018 8 hours ago, Cipollino said: Hi,sorry to bother you,but I've installed 6.2.0.10768,I've installed what it should be the latest Immunet version 6.2.0.10768 But I have these issues: - 0 People displayed on the cloud - and some process's errors My O.S is W10x64 with all the latest updates. Thanks in advance for your time and replies. The process blocked, try turning the 'blocking' option off. we notify and block the process which try to access protected processes ( Winlogon.exe ,lsass.exe, etc.). Once the SPP rule is triggered, the notification is reported on couple of conditions and one them is when “process is not clean and not signed. “ Link to comment Share on other sites More sharing options...
Cipollino Posted September 7, 2018 Author Report Share Posted September 7, 2018 @Wookiee I've already done that,but thanks anyway for suggesting it,but the "process issue" is still kicking. I can report this strange behavior too,the two processes are blocked after 2 minutes I've started my computer,at that precise moment the [0 people on Cloud] flash for like 1ms. I have no idea if this could be of any help. Link to comment Share on other sites More sharing options...
evjlsrain Posted September 7, 2018 Report Share Posted September 7, 2018 hello, I also have the same problem with the cloud that the number of user shows 0 I tried to test the cloud engines (disabled ClamAV) with a context scan of a malware folder, immunet detected nothing while in v6.0.8, it detected almost everything Please fix it thank you Link to comment Share on other sites More sharing options...
BitStomper Posted September 8, 2018 Report Share Posted September 8, 2018 I am having this same issue on multiple machines. Is there any update on how to fix this? It will not even get updates when forced. Link to comment Share on other sites More sharing options...
Cipollino Posted September 8, 2018 Author Report Share Posted September 8, 2018 @Bitsomper All we can do is be patient and wait till they release a fix,it is probably an engine issue,so it's not so easily fixed,imho. Link to comment Share on other sites More sharing options...
evjlsrain Posted September 9, 2018 Report Share Posted September 9, 2018 hi, any information about a possible fix? Cloud stats still shows 0 users I have not been able to use Immunet since this version came out because all the cloud engines are not functioning, literally it only detects very very old malwares, >1 week, but very limited Link to comment Share on other sites More sharing options...
etech Posted September 10, 2018 Report Share Posted September 10, 2018 i please any update i already attack by .krab, any of you here can provide a Decryptor please Link to comment Share on other sites More sharing options...
FreelanceJavaDev Posted September 10, 2018 Report Share Posted September 10, 2018 the problem seems to be with the auto update mechanism, if you uninstall and then reinstall from a freshly downloaded version it still says 0 cloud users, but all those errors are gone and it works correctly. Link to comment Share on other sites More sharing options...
Cipollino Posted September 10, 2018 Author Report Share Posted September 10, 2018 31 minutes ago, FreelanceJavaDev said: the problem seems to be with the auto update mechanism, if you uninstall and then reinstall from a freshly downloaded version it still says 0 cloud users, but all those errors are gone and it works correctly. I've to say that's exactly what I did but the 2 process's errors that I have,they persist. Link to comment Share on other sites More sharing options...
Guest Wookiee Posted September 10, 2018 Report Share Posted September 10, 2018 The reason a fresh install works where as an upgrade doesn't for the 0 cloud users is because NEW installs goes to a newer cloud env, that eventually everyone will be pushed to. Upgrades don't. It's something we plan on fixing. Link to comment Share on other sites More sharing options...
Guest Wookiee Posted September 10, 2018 Report Share Posted September 10, 2018 The process blocking has been a part of Immunet for sometime, just the notifications for it are new. Link to comment Share on other sites More sharing options...
Cipollino Posted September 10, 2018 Author Report Share Posted September 10, 2018 2 hours ago, Wookiee said: The reason a fresh install works where as an upgrade doesn't for the 0 cloud users is because NEW installs goes to a newer cloud env, that eventually everyone will be pushed to. Upgrades don't. It's something we plan on fixing. I just did a fresh installation (deleted the previous Immunet, with geek uninstaller) but the 0 cloud users is here again^. Link to comment Share on other sites More sharing options...
Guest Wookiee Posted September 10, 2018 Report Share Posted September 10, 2018 27 minutes ago, Cipollino said: I just did a fresh installation (deleted the previous Immunet, with geek uninstaller) but the 0 cloud users is here again^. Yes, the 0 cloud users is being looked into by the dev's- it is working for some- not everyone Link to comment Share on other sites More sharing options...
evjlsrain Posted September 12, 2018 Report Share Posted September 12, 2018 for your information, v6.0.8 is still working flawlessly and doesn't have 0 cloud user issue. Its signatures are fully intact Link to comment Share on other sites More sharing options...
Cipollino Posted September 12, 2018 Author Report Share Posted September 12, 2018 38 minutes ago, evjlsrain said: for your information, v6.0.8 is still working flawlessly and doesn't have 0 cloud user issue. Its signatures are fully intact Where can I get the link for that version,please. I'll use it,till they fix the new one,then,obviously I'll move to it. Thanks in advance for your reply. Link to comment Share on other sites More sharing options...
evjlsrain Posted September 12, 2018 Report Share Posted September 12, 2018 20 minutes ago, Cipollino said: Where can I get the link for that version,please. I'll use it,till they fix the new one,then,obviously I'll move to it. Thanks in advance for your reply. here you are https://filehippo.com/download_immunet_protect_free/download/36125db18bfbc1a369c933bb66d8152a/ Link to comment Share on other sites More sharing options...
Aris Posted September 12, 2018 Report Share Posted September 12, 2018 On 9/10/2018 at 11:41 PM, Wookiee said: Yes, the 0 cloud users is being looked into by the dev's- it is working for some- not everyone but is there any problem with the 0 cloud users? Are we unprotected? Do we have to switch to a previous version, or just wait for that fix? Link to comment Share on other sites More sharing options...
evjlsrain Posted September 12, 2018 Report Share Posted September 12, 2018 Just now, Aris said: but is there any problem with the 0 cloud users? Are we unprotected? Do we have to switch to a previous version, or just wait for that fix? yes there is. I'm a malware tester and I can see 0 cloud problem leaves users unprotected from less than a week old malwares (ClamAV offline engine is disabled). It could still detect old malwares but quite limited I highly recommend to temporarily switch to the older version because at least it works Link to comment Share on other sites More sharing options...
Guest Wookiee Posted September 12, 2018 Report Share Posted September 12, 2018 The message is just not updating. You aren't unprotected. Link to comment Share on other sites More sharing options...
evjlsrain Posted September 12, 2018 Report Share Posted September 12, 2018 1 minute ago, Wookiee said: The message is just not updating. You aren't unprotected. yes but I'm just partially protected. I trust my test because when I performed tests between v6.0.8 and v6.2 6.2 detected nothing while 6.0.8 detected most of the malwares (a few days old) I tried to execute the malwares that 6.0.8 detected but 6.2 missed. 6.2 failed to protect and the VM was encrypted by a ransomware (which was detected by v6.0.8) which means 6.2 doesn't fully protect users Link to comment Share on other sites More sharing options...
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