consult! Popup report problem

[kaba116]

Hello! Do you solve the problem of the Chinese system alarm window? The pop-up window of the virus was found to be blank and nothing was displayed. The path and name are not displayed. It is reasonable to display yes or no to the quarantine area to see if the file is restored. However, it does not, I hope to fix this problem in the next version Thank you!

[Guest Wookiee]

I am not sure what you mean by "Chinese system alarm window."

 

There is an issue with the notifications with Immunet, that we are looking at and researching why it broke. Mostly, for pop ups on quarantining files etc

[ritchie58]

That is rather disconcerting if a quarantine response happened then no data is displayed in the Quarantine File History window. What if it was a genuine False Positive and the user wanted to restore that file, yikes!

With the issue I'm having with CleanMem, that we've previously discussed, the Blocked Process History window remains void of data too. There should be a plethora of entries for that! 

In fact the only data being currently displayed is the daily flash scan I have scheduled in the Scan History window so I certainly also hope this bug gets resolved adequately.

[Guest Wookiee]

17 hours ago, ritchie58 said:

That is rather disconcerting if a quarantine response happened then no data is displayed in the Quarantine File History window. What if it was a genuine False Positive and the user wanted to restore that file, yikes!

With the issue I'm having with CleanMem, that we've previously discussed, the Blocked Process History window remains void of data too. There should be a plethora of entries for that! 

In fact the only data being currently displayed is the daily flash scan I have scheduled in the Scan History window so I certainly also hope this bug gets resolved adequately.

 the quarantine should load if any files are in the quarantine section, you just are not notified when that happens if the setting is on 'ask me'

[ritchie58]

I understand what you're saying Wookiee. Under normal circumstances you do get a malware detection name & correct file path with the Quarantine window but according to kaba116's thread there was no pertinent quarantine data to view, no detection name or associated file path was displayed, even though a quarantine response took place.

That's if I'm comprehending his thread correctly.

Is that correct kaba116? A file was quarantined but no data was created to view in the Quarantine window?

If that's the case I wish I could confirm that myself but since upgrading to 6.2 I haven't had any files quarantined thus far.  Wait, I've got an idea. One way to find out is to download a EICAR dummy malware test string or two and see what happens. Out of curiosity I think I'll give that a try.

[ritchie58]

I tried four different test strings all of which were immediately detected & successfully quarantined and all the data was displayed in the Quarantine window but no notification with the UI.

So this leads me to believe that kaba116 may have thought he had a quarantine response when none actually took place or it's a completely isolated anomalous incident if my first assumption is true.

[kaba116]

On 2018/10/20 at PM12点14分, ritchie58 said:

我尝试了四种不同的测试字符串，所有测试字符串都被立即检测到并成功隔离，并且所有数据都显示在隔离窗口中，但没有通知用户界面。

因此，这让我相信kaba116可能认为他没有实际发生时会有隔离反应，或者如果我的第一个假设是真的那么这是一个完全孤立的异常事件。

[kaba116]

空白提示.............

Edited October 23, 2018 by kaba116

[kaba116]

On 2018/10/19 at PM11点20分, Wookiee said:

 如果任何文件在隔离区中，则应加载隔离区，如果设置为“问我”，则只会在发生这种情况时通知您

 

That's the blank hint.

[kaba116]

在2018/10/20 AM11点39分，ritchie58说：

我明白你在说什么伍基。在正常情况下，您可以使用隔离窗口获取恶意软件检测名称和正确的文件路径，但根据kaba116的主题，没有相关的隔离数据可供查看，即使发生了隔离响应，也未显示检测名称或关联的文件路径。

如果我正确理解他的话题就好了。

这是正确的kaba116吗？文件被隔离但是没有创建数据以在隔离窗口中查看？

如果是这样的话，我希望我可以确认一下，但自从升级到6.2后，到目前为止我还没有任何文件被隔离。等等，我有个主意。找到的一种方法是下载一两个EICAR虚拟恶意软件测试字符串，看看会发生什么。出于好奇，我想我会尝试一下。

当我查看已成功隔离的隔离文件时，我想说的问题是关于病毒如何Immunet的报告窗口是空的，如果系统的英文版显示病毒文件的正常路径
那里还提示是否要查看隔离区中的文件，但简体中文系统是空白的....感谢您修复它。我喜欢Immunet的反病毒软件！

Edited October 23, 2018 by kaba116

[kaba116]

On 10/19/2018 at 11:20 PM, Wookiee said:

 the quarantine should load if any files are in the quarantine section, you just are not notified when that happens if the setting is on 'ask me'

When I look at the isolation file that has been successfully isolated, the problem I want to say is that the report window on how the virus is Immunet is empty, and if the English version of the system shows the normal path of the virus file
There is also a hint whether to view the files in the isolation zone, but the simplified Chinese system is blank.... Thank you for repairing it. I love Immunet's anti-virus software!

[Guest Wookiee]

the notifications will be fixed, as it is reported to dev as an issue

[kaba116]

4 hours ago, Wookiee said:

通知将被修复，因为它被报告为开发人员的问题

Thank you administrator！！！Fix this bug

[kaba116]

On 2018/10/25 at AM4点09分, Wookiee said:

通知将被修复，因为它被视为一个问题

Hello there! Before the reaction consult! Popup report problem In the latest version 6.3 still can not display the virus file path, and right click on the button in the lower right corner of Immunet did not respond, using the Chinese language win7 x64, I hope you can fix this problem, Thank you! The last feedback has not been properly fixed!