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Immunet Prevents Launching of Office 2013 Suite?


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I have used Immunet free for a long time with no real problems. Recently it started preventing all programs within my office 2013 suite from launching. In Task Manager it will show MS Word Or Outlook running but the icon fails to open the program. I know this because I can close Immunet protect in Task Manager and the programs work again. (I leave Immunet Protect Tray Client running.) I use WIN 8.1 64 bit and it is up to date.  Immunet is also current (6.2.4.10819) Right now it is a trial version of Plus but the problem started before I updated. Anyone have any clue why this might be happening?

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Guest Wookiee

Interesting, do you see any error messages or anything?
Can you turn on debugging with Immunet, try to open anything from the office Suite, and then turn debugging off- Send me the log it creates?

Do you see anything saying "blocked" process or anything of that sort?

@Jack Be Quick

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  • 4 weeks later...
Guest Wookiee

After doing a ton of research- it looks like there might be an conflicts with F-Secure DeepGuard when used with Immunet preventing the launch of office suite products.

Though, I have no idea if you have f-secure products, it's just something we saw flag in the cloud log system

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Guest Wookiee
On 3/23/2019 at 12:27 AM, ritchie58 said:

That is rather disconcerting! Have there already been any actual quarantine response(s) to any file(s) related to Office?

To check, just open the UI and click on the underlined word Quarantine.

it only happens if you use f-secure products with Immunet.

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Blocking is turned off. There are no error messages and no quarantines. The wheel will just spin for awhile over the icon and then disappears; the program never pops up. I have no F-secure products. I have never used debug so do not know how to go about it.

Is there any way I can get an email message back when someone responds to my question?

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I did ask for a list of included bug fixes for the 7.0 version since I was pretty curious about that but sorry to hear this new build doesn't seem to address your continuing issue Jack. That's a bummer! I'm sure you find that rather disappointing!

May I suggest you contact the admin. Rob. Turner via Private Message and perhaps inform him this issue still goes unresolved for you. Here's a link to Rob's Profile page, just click on the Message button to send a PM. https://support.immunet.com/profile/1703-robturner/

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