Jack Be Quick 0 Report post Posted February 25, 2019 I have used Immunet free for a long time with no real problems. Recently it started preventing all programs within my office 2013 suite from launching. In Task Manager it will show MS Word Or Outlook running but the icon fails to open the program. I know this because I can close Immunet protect in Task Manager and the programs work again. (I leave Immunet Protect Tray Client running.) I use WIN 8.1 64 bit and it is up to date. Immunet is also current (6.2.4.10819) Right now it is a trial version of Plus but the problem started before I updated. Anyone have any clue why this might be happening? Quote Share this post Link to post Share on other sites
Guest Wookiee Report post Posted February 25, 2019 Interesting, do you see any error messages or anything? Can you turn on debugging with Immunet, try to open anything from the office Suite, and then turn debugging off- Send me the log it creates? Do you see anything saying "blocked" process or anything of that sort? @Jack Be Quick Quote Share this post Link to post Share on other sites
Guest Wookiee Report post Posted February 25, 2019 also, in your settings...do you have "blocking" enabled or disabled? Quote Share this post Link to post Share on other sites
Guest Wookiee Report post Posted March 22, 2019 After doing a ton of research- it looks like there might be an conflicts with F-Secure DeepGuard when used with Immunet preventing the launch of office suite products. Though, I have no idea if you have f-secure products, it's just something we saw flag in the cloud log system Quote Share this post Link to post Share on other sites
ritchie58 434 Report post Posted March 23, 2019 That is rather disconcerting! Have there already been any actual quarantine response(s) to any file(s) related to Office? To check, just open the UI and click on the underlined word Quarantine. Quote Share this post Link to post Share on other sites
Guest Wookiee Report post Posted March 24, 2019 On 3/23/2019 at 12:27 AM, ritchie58 said: That is rather disconcerting! Have there already been any actual quarantine response(s) to any file(s) related to Office? To check, just open the UI and click on the underlined word Quarantine. it only happens if you use f-secure products with Immunet. Quote Share this post Link to post Share on other sites
Jack Be Quick 0 Report post Posted March 26, 2019 Blocking is turned off. There are no error messages and no quarantines. The wheel will just spin for awhile over the icon and then disappears; the program never pops up. I have no F-secure products. I have never used debug so do not know how to go about it. Is there any way I can get an email message back when someone responds to my question? Quote Share this post Link to post Share on other sites
Jack Be Quick 0 Report post Posted March 26, 2019 In addition, I can go into services and stop Immunet protect temporarily, use Office, and then start it again when I am done but it is a pain. Quote Share this post Link to post Share on other sites
Jack Be Quick 0 Report post Posted March 26, 2019 I just found the button to turn on replies. Quote Share this post Link to post Share on other sites
Guest Wookiee Report post Posted March 27, 2019 I am going to send you a message on sending a support log for me to look at to see how to fix this. Quote Share this post Link to post Share on other sites
Jack Be Quick 0 Report post Posted March 27, 2019 I uploaded the debug file to the Box link. Quote Share this post Link to post Share on other sites
Guest Wookiee Report post Posted April 1, 2019 thanks, checking Quote Share this post Link to post Share on other sites
Guest Wookiee Report post Posted April 5, 2019 Still investigating, and going over the logs. Hopefully resolving soon ! Quote Share this post Link to post Share on other sites
Jack Be Quick 0 Report post Posted April 5, 2019 Thanks I appreciate it. Quote Share this post Link to post Share on other sites
Jack Be Quick 0 Report post Posted April 28, 2019 Any information on this problem yet? Quote Share this post Link to post Share on other sites
Guest Wookiee Report post Posted June 17, 2019 Sorry for such a late response, it's still trying to fix the issue for you ! Quote Share this post Link to post Share on other sites
Jack Be Quick 0 Report post Posted June 18, 2019 Thank you. Usually I am able to resolve this kind of thing on my own but not this time. I am gratified that I have given them a problem worthy of their talent. Please keep me posted because nothing has changed on my end... Quote Share this post Link to post Share on other sites
Jack Be Quick 0 Report post Posted August 17, 2019 Since this was reported back in February 2019 I have upgraded Immunet twice that I can remember, the latest was today to version 6.5.0.11255. There is no change over the last 6 months and I still have to stop Immunet to launch anything in MS Office suite. Can this be fixed or am I wasting my time waiting? Quote Share this post Link to post Share on other sites
Jack Be Quick 0 Report post Posted October 1, 2019 Just updated to Immunet 7.0.0.11362 and nothing has changed. I still can not open any program in office 2013 without stopping Immunet first. Any news on your end yet? Quote Share this post Link to post Share on other sites
ritchie58 434 Report post Posted October 2, 2019 I did ask for a list of included bug fixes for the 7.0 version since I was pretty curious about that but sorry to hear this new build doesn't seem to address your continuing issue Jack. That's a bummer! I'm sure you find that rather disappointing! May I suggest you contact the admin. Rob. Turner via Private Message and perhaps inform him this issue still goes unresolved for you. Here's a link to Rob's Profile page, just click on the Message button to send a PM. https://support.immunet.com/profile/1703-robturner/ Quote Share this post Link to post Share on other sites
Jack Be Quick 0 Report post Posted October 2, 2019 Thanks Ritchie. I'll do that. Quote Share this post Link to post Share on other sites
