Immunet Prevents Launching of Office 2013 Suite?

[Jack Be Quick 0]

I have used Immunet free for a long time with no real problems. Recently it started preventing all programs within my office 2013 suite from launching. In Task Manager it will show MS Word Or Outlook running but the icon fails to open the program. I know this because I can close Immunet protect in Task Manager and the programs work again. (I leave Immunet Protect Tray Client running.) I use WIN 8.1 64 bit and it is up to date.  Immunet is also current (6.2.4.10819) Right now it is a trial version of Plus but the problem started before I updated. Anyone have any clue why this might be happening?

[Wookiee 37]

Interesting, do you see any error messages or anything?
Can you turn on debugging with Immunet, try to open anything from the office Suite, and then turn debugging off- Send me the log it creates?

Do you see anything saying "blocked" process or anything of that sort?

@Jack Be Quick

[Wookiee 37]

also, in your settings...do you have "blocking" enabled or disabled?

[Wookiee 37]

After doing a ton of research- it looks like there might be an conflicts with F-Secure DeepGuard when used with Immunet preventing the launch of office suite products.

Though, I have no idea if you have f-secure products, it's just something we saw flag in the cloud log system

[ritchie58 384]

That is rather disconcerting! Have there already been any actual quarantine response(s) to any file(s) related to Office?

To check, just open the UI and click on the underlined word Quarantine.

[Wookiee 37]

On 3/23/2019 at 12:27 AM, ritchie58 said:

That is rather disconcerting! Have there already been any actual quarantine response(s) to any file(s) related to Office?

To check, just open the UI and click on the underlined word Quarantine.

it only happens if you use f-secure products with Immunet.

[Jack Be Quick 0]

Blocking is turned off. There are no error messages and no quarantines. The wheel will just spin for awhile over the icon and then disappears; the program never pops up. I have no F-secure products. I have never used debug so do not know how to go about it.

Is there any way I can get an email message back when someone responds to my question?

[Jack Be Quick 0]

In addition, I can go into services and stop Immunet protect temporarily, use Office, and then start it again when I am done but it is a pain.

[Jack Be Quick 0]

I just found the button to turn on replies.

[Wookiee 37]

I am going to send you a message on sending a support log for me to look at to see how to fix this.

[Jack Be Quick 0]

I uploaded the debug file to the Box link.

[Wookiee 37]

thanks, checking

[Wookiee 37]

Still investigating, and going over the logs. Hopefully resolving soon !

[Jack Be Quick 0]

Thanks I appreciate it.

[Jack Be Quick 0]

Any information on this problem yet?

[Wookiee 37]

Sorry for such a late response, it's still trying to fix the issue for you !

[Jack Be Quick 0]

Thank you.

Usually I am able to resolve this kind of thing on my own but not this time. I am gratified that I have given them a problem worthy of their talent. Please keep me posted because nothing has changed on my end...