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JayB

I think I'm done with Immunet

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Yet another false positive during a Photoshop update. Between the quarantines of Windows updates, the log files filling up drives until 0 space is left, extreme CPU hogging and latest updates always being crap (making me always wait months before updating as others work through the crap and fixes are released) it is not worth it any more. It may actually be easier to deal with viruses.

Can anyone recommend a good free alternative for active scanning? I usually also keep Malwarebytes on my computer and it's always been good at catching malware, but I don't like using it for active scanning.

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Guest Wookiee

I am sorry that the progress of Immunet is not to your liking. I understand FP's are super annoying and I apologize, as well as pass it along to that team to see how can we do better to prevent things like this.


The CPU hogging issue, should be fixed in the latest version, though some other users reported specifically windows 10 pro issues with that still which we are investigating.
Do you have debugging enabled? If so, that's probably why the log files are filling up so quickly.

What would you like to see in the future of Immunet?

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Fixed on the latest version until eventually it comes back. Every version I've ever used has ended up at high CPU utilization for long periods of time (just for sitting idle on active scan, not doing any actual scans), 90% to the point I have to kill it. Debugging is not enabled (and I never enable it).  The log file thing was just an older issue I was describing.

I don't think I will go to any future version but I recommend that the false positive thing happens way too often. Do reach-out to major vendors like Microsoft & Adobe and see if they are willing to do testing on your newer versions before they get rolled out. I am sure they are just as keen to not have a 3rd party AV kill their users' installs as much as you.

My conclusion is that I have spent a significant amount of time dealing with Immunet issues that actually getting a virus would take less time to deal with.  It should be a set-it-and-forget it type of thing.

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I'm heading down this path myself - literally I have disabled everything in my system, Immunet continues to run at better than 50% of my CPU with no open apps.  I'm running an i7 7th gen at 2.7 with 16GB of RAM, 10 Pro 1803, Immunet version 6.2.4.10819 and my mouse will hesitate, then kick back in; my apps will seemingly hang, the device will become semi-unresponsive - but only when Immunet is running.  This only started in late Feb or early March, I don't know what changes were made, but roll them back.

I use and manage our Amp enterprise deployment at my office, we were told that Immunet was the free version of Amp and that the products were essentially identcal - minus the management features.  I can only hope that my corporate environment doesn't begin to experience the issues that I'm having at home.

Oh and I'm not running in debug mode, or anything odd for that matter.

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Hi guys, there have been a "number of reports" of Immunet causing excessive CPU usage with some Win 10 users recently!

 However, I can tell you with all honesty that the devs "are aware of the situation & are diligently working on" a solution.

Once the cause is recognized & is corrected steps will take place. It could be a simple update through the UI or even an entirely new bug fix build might be rolled-out soon.

Sorry for the inconvenience this is causing anyone.

Regards, Ritchie...

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Guest Wookiee

Ritchie is correct. We know about the Windows 10 High CPU and are looking into the issue to find a fix. Right now, it looks like Windows 10 is the ONLY operating system being affected from what I can tell. Though, if you have high CPU on the latest version on another OS, let me know ASAP.

 

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Great news guys! A new bug fix build has been rolled-out that addresses the excessive CPU issue!

If you had to uninstall Immunet because of this you can download the newest installer package here. https://download.immunet.com/binaries/immunet/bin/ImmunetSetup.exe
If Immunet is still installed the update will be pushed through the UI.

There's also additional info regarding this build at this new Announcements topic here. https://support.immunet.com/topic/4380-new-release-immunet-630/

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Using immunet on windows server 2012R2. Started with version 6 whatever. Upgraded to 7 when it was released. I accept all the product patches - I never refuse or even know if I can refuse product updates. Using a free version I realize we give up some management control and am fine with it. I am also fine with uploading suspicious files to immunet for further review.

What I am NOT fine with is having to use security templates to get administrators (me) to be able to stop/star service or change startup types.

What I am not fine with is having immunet shoot to 99% CPU usage on windows startup (in case of reboot server) and stay there for five minutes doing god only knows what and locking up my server so badly that mouse clicks don't register for 5-6 minutes and then everything I've tried to do in that time  all gets done at once.

What I an NOT fine with is having my server shoot to 100% CPU usage during every single scheduled scan and STAY there for the duration of the scan, which is usually an hour or more since I have literally dozens and dozens of TB's of data on the server drives.

What I am NOT fine with is having 7 false positives out of 9 detections and all the false positives are are programs like expressvpn.exe setup file. I mean come on...

What I am not fine with is having 2 detections for known possible virus files that I have explicitly added to the exclusions (both folder AND file exclusions) list for purposes of research. Yes, I sometimes test virus on this machine (in a safe way using virtual machines, I do know how to do that!) and immunet STILL flags and quarantines these files regardless of the exclusions list.

I am going to uninstall it and never look back. I figure 2-3 years is a LONG time to give developers to deal with false detections. After reading some Immunet history today I believe this has been happening for what 9? 10 years.

 

My personal opinion is that Free Immunet is being used as a kinda of trial or beta product to gather information for CISCO's corporate products and customers and that very little actual money and dev. time are given to it.

 

It is a great idea, however, like most corporations I believe (and it is only my personal opinion based on my own experiences) it's about helping themselves not the public. So - So long and thanks for all the fish.

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I would be the first one to admit Immunet is not the perfect software for everyone. Any security software developer will tell you it's impossible to code a program that will work with every conceivable configuration a person might use with their computer or the installed third-party software programs.

We do encourage folks that use Immunet to report any behavior they find troubling.

For instance, if one encounters what they think is a False Positive that can be reported at this URL. https://www.immunet.com/false_positive

Immunet also has troubleshooting/debugging abilities by using the Verbose Tray Notifications feature and sending in a Support Diagnostic Tool report for the devs to look at.

Like anything else in life it's so easy to sit there and complain about things and do nothing about it. Instead why not participate to try and make the product that much better!

That's all I have to say about Yodabug's thread to this topic.

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