chatz Posted May 9, 2019 Report Share Posted May 9, 2019 Any ideas? Have uninstalled and reinstall deleting the history many times (clean install) Only lasts a couple of hours before the Last Scan Never appears Thanks Link to comment Share on other sites More sharing options...
Guest Wookiee Posted May 9, 2019 Report Share Posted May 9, 2019 What OS are you on? I'll see if I can reproduce it Link to comment Share on other sites More sharing options...
chatz Posted May 10, 2019 Author Report Share Posted May 10, 2019 (edited) Windows 10 pro V 1809 build 11763.475 Thanks for your quick reply - scan history holding ATM Edited May 10, 2019 by chatz Link to comment Share on other sites More sharing options...
Guest Wookiee Posted May 10, 2019 Report Share Posted May 10, 2019 9 hours ago, chatz said: Windows 10 pro V 1809 build 11763.475 Thanks for your quick reply - scan history holding ATM Let me know if that changes. Right now, on win 10 pro (on my box)- I scanned, and scan history is intact thus far...but it's only been about 6 hours. So, I will see if it holds longer or not Link to comment Share on other sites More sharing options...
chatz Posted May 10, 2019 Author Report Share Posted May 10, 2019 Thanks for your time Wookiee, it's appreciated. Scan history still holding (i.e. no error - Last Scan Never) The only thing I have noticed that the "flash scan" has been deleted from the scan history after I completed a "full scan" today. I am very new to Immunet (7 days), so not sure if that is correct. Link to comment Share on other sites More sharing options...
ritchie58 Posted May 10, 2019 Report Share Posted May 10, 2019 Hi chatz, Did you initiate the flash scan manually or was it a automatic scheduled scan that you have set up? Link to comment Share on other sites More sharing options...
chatz Posted May 11, 2019 Author Report Share Posted May 11, 2019 Hi ritchie58, Thanks for your response. The flash scan was automatic, then I did a manual full scan. Link to comment Share on other sites More sharing options...
chatz Posted May 11, 2019 Author Report Share Posted May 11, 2019 It's just gone again. Link to comment Share on other sites More sharing options...
ritchie58 Posted May 12, 2019 Report Share Posted May 12, 2019 That is really weird chatz! It seems that your history log files are either being continually corrupted or the interface becomes incapable of reading the files correctly. Could you send Wookiee a Support Diagnostic Tool report via private message? Simply open All Apps and find Immunet's icon and click on that, then find the Support Diagnostic Tool icon and click on that, that will create a zip file to your Desktop. Send that as an attachment to Wookiee. Here's a link to Wookiee's profile page. Just click on the Message icon that looks like a mail envelope & send that data to him. https://support.immunet.com/profile/46674-wookiee/ Thanks for helping out with this issue. Your input is greatly appreciated! Regards, Ritchie... Link to comment Share on other sites More sharing options...
chatz Posted May 12, 2019 Author Report Share Posted May 12, 2019 Hi ritchie58 I can't attach the zip file and send to Wookie (see image below) I have tested the software on my wife's computer and she has the same problem on Windows 10 same build as me Link to comment Share on other sites More sharing options...
chatz Posted May 12, 2019 Author Report Share Posted May 12, 2019 (edited) I have sent the System Diagnostic Tool to support@immunet.com, with the email subject " Last Scan Never" Mailbox not big enough - so sent via FireFox Send directly to Wookie Edited May 12, 2019 by chatz Link to comment Share on other sites More sharing options...
chatz Posted May 12, 2019 Author Report Share Posted May 12, 2019 Just errored again - sent another download link for support tool sent via FireFox Send directly to Wookie Link to comment Share on other sites More sharing options...
ritchie58 Posted May 13, 2019 Report Share Posted May 13, 2019 Thanks again for your continued input chatz. Sometimes an SDT report can't be included if it exceeds the data limit on attachments for PM's. I would like to see this limitation adjusted higher for users on the forum to avoid just this circumstance. The admins have control over site adjustments so there's nothing much I can do there but recommend a higher setting. Great alternative you thought of though! Just hope this additional data will prove to be helpful in finding a fix for you! Best wishes, Ritchie... Link to comment Share on other sites More sharing options...
chatz Posted May 13, 2019 Author Report Share Posted May 13, 2019 No problem ritchie58 I am running without loading my ransomware app to see if that fixes the problem. Scan History holding ATM Cheers Steve Link to comment Share on other sites More sharing options...
Guest Wookiee Posted May 13, 2019 Report Share Posted May 13, 2019 i will begin reviewing the support file, thanks ! Link to comment Share on other sites More sharing options...
ritchie58 Posted May 14, 2019 Report Share Posted May 14, 2019 Thanks Wookiee for looking into this for chatz. If this ransomware app does block/interfere with Immunet's processes that could cause the behavior you're actually seeing chatz. Let us know if disabling this security app has positive effects. Maybe, if that's the case, you just need to create allow/exclusion/exception rules for Immunet's processes with this app. What exactly is this anti-ransomware app called anyways (where you downloaded it from might be helpful just to assure legitimacy too)? That way we can do some compatibility research with this software perhaps. Link to comment Share on other sites More sharing options...
chatz Posted May 14, 2019 Author Report Share Posted May 14, 2019 The ransomware app is called Ransomstopper - Link: https://cybersight.com/ No error since Sunday 10.00am. The only thing I noted: A Full scan performed yesterday wiped out all other flash scans and folder scans from my scan history Thanks to you both Link to comment Share on other sites More sharing options...
chatz Posted May 14, 2019 Author Report Share Posted May 14, 2019 Update: today's automatic flash scan as deleted yesterdays Full scan. Maybe that's why it produces the "Last scan never" error if it deletes history every day and you don't have a scheduled scan. Link to comment Share on other sites More sharing options...
ritchie58 Posted May 15, 2019 Report Share Posted May 15, 2019 With your newest threads and some research I performed I have doubts it's Ransomstopper that's causing a conflict with Immunet. I too use a daily scheduled flash scan and out of curiosity I checked my history files. There's listings for the last five days of scheduled scans with my UI. I'll run some additional scans to see if I can possibly replicate this behavior on my computer. I do use a different OS (Win 7 X64) so that might not prove anything if this is an issue solely with Win 10 but I'll give it a shot & let ya know. Link to comment Share on other sites More sharing options...
ritchie58 Posted May 15, 2019 Report Share Posted May 15, 2019 I did run some additional scans other than the scheduled scan and I couldn't seem to duplicate this behavior. The additional scans showed up with the Scan History and no other scan data inexplicably disappeared. Link to comment Share on other sites More sharing options...
chatz Posted May 20, 2019 Author Report Share Posted May 20, 2019 Any updates with the information I provided to Wookie running windows 10? My wife's computer has the same problem running windows 10. Thanks Link to comment Share on other sites More sharing options...
ritchie58 Posted May 21, 2019 Report Share Posted May 21, 2019 Hi chatz, the devs must still be working on the issue. There have been recent reports of a couple of history data bugs that needs addressing and it does take time to roll-out a new bug fix build. Keep in mind, these history data bugs will in no way affect the malware protection provided by Immunet if anyone's worried about that. I'm sure Wookiee will add another thread to this topic if there's anything relevant to report. Link to comment Share on other sites More sharing options...
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