Immunet - Outlook 2010 Problems?

[cloggy]

Hi, I've run into a strange problem. On my wife's PC, running Windows/XP Prof. Edition SP3, opening and closing of Outlook 2010 took ages. After starting up Outlook 2010, the yellow screen with "Loading Profile...." could easily stay there for more than 5 minutes. Closing Outlook also easily took 5 minutes (closing icon in the taskbar). I've spent quite some time on this problem, scanning the PST files each and every time, really cutting down the size of the PST files to about 100 MB each, deleting the Outlook profile and re-creating it, but to no avail. Almost desperate I installed Moo0 Simple Resource Monitor (no promotion) and just then I discovered that agent.exe was the so called "Bottleneck" and "Burdened By" task when I started or closed Outlook 2010. I decided to remove Immunet from her PC and installed (sorry to mention it) Microsoft Essentials....and Outlook 2010 now starts up and closes down lightning fast (the "Loading Profile... " windows disappears so fast you cannot even read it..)

Some more information about Outlook 2010: there is only 1 e-mail account used, Gmail with Imap only and no POP3.

 

Is this a known issue? Note that for now, that PC has Microsoft Essentials installed so I cannot easily provide any more debugging information.

 

Now the funny thing, I'm also using Outlook 2010 on my Windows7 Ultimate, also have Immunet (registered version) installed as on my wife's PC, but I do not see this behaviour (and I had also Gmail as e-mail account with Imap and no POP3). So, don't worry, I'm still using Immunet..

[Guest Orlando]

You can try to put Outlook 2010 in the Immunet exclusion. However the problem might be TETRA engine. First put in the exclusion and then tell me the response. After that I will guide you.

 

Regards,

Orlando

[cloggy]

Hello Orlando,

 

I need to re-install Immunet on my wife's PC..so please bear with me.... :-)

 

Once installed and Outlook 2010 added to the exclusion list, I'll get back to you.

 

Regards,

Dick

[alfred]

Hello Orlando,

 

I need to re-install Immunet on my wife's PC..so please bear with me.... :-)

 

Once installed and Outlook 2010 added to the exclusion list, I'll get back to you.

 

Regards,

Dick

 

 

Thanks Dick, I think I know what this issue is if the exclusion does not fix it. I suspect it will be fixed in 1.0.19.

 

al

[cloggy]

Hello Alfred,

 

I've added both the Outlook.exe and the folder where the PST files reside to the Exclusions...but it still takes minutes to open Outlook..."Loading Profile..." is shown.

 

The problem is solved....after I disabled the Tetra engine.. So, it seems that I have to keep it disabled till the next version is released?

 

Regards,

Dick

[Guest Orlando]

I think yes.

 

Orlando

[Bambo]

May be you could use Process Monitor http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx and easily see what is holding up start.

 

Norman Antivirus has a description of it here http://www.norman.com/support/support_issue_archive/67824/en

 

Attached pic show how you find PID numbers in task manager for the 2 Immunet processes. Filter anything but those 2 out. I also included some registry action. May be not a good idea if Immunet is polling registry 11111111 times. Just let it run as is with those 2 Immunet PIDs. Then evaluate result if you have not already gotten a hint.

 

Very easy to use. To see PID in task manager, click "Select Columns..." under View menu. Tick off PID (Process Identifier) and there it is. You can also just use name of files/processes in Process Monitor. You know it is agent.exe and iptray.exe here. PID is easier perhaps.

[cloggy]

Hello Bambo, I also had sysinternals' Process Monitor running but maybe due to my ignorance how to use it, I was not able to find the culprit. Once I installed the other monitor, it was clear within 2 minutes who was causing these delays..

 

Many thanks anyway for your suggestions! Much appreciated..

 

Regards..Dick

[Bambo]

Oh damn I did not even see you used Moo0 - also nifty and even easier. But I thought it would be clear when things have finally settled down and you looked at this monitor.

 

You can add columns as well. Like "Duration", right click column line, see under Event Details. Something must stand out, too logical perhaps. I dont use Outlook so am guessing.