Rootkit Scan Doesn`t Scan

[Malware Check]

Please take a look at the attached image.

[millard@immunet.com]

Please take a look at the attached image.

 

Malware Check,

This is not good. Please email your Support Diagnostics file (http://support.immunet.com/tiki-read_article.php?articleId=10) to support@immunet.com and I will see if I can determine what the issue is.

Thanks,

--Millard

[Malware Check]

Thanks Millard. Support Diagnostics file on it`s way.

[Guest Armin Pasalic]

If it doesnt help. You can try Un-installing, and re-installing again.

Good old way:

1. Uninstall and restart

2. Delete immunet folder and download a registry clean and clean

3. Re-install and give back the results.

 

This old way helps 80% of problems.

Cheers!

[Pedersen]

Armin please dont use that old fix method. It will not help this kind of problems.

[Malware Check]

Thanks Armin Pasalic, but in this case i think it is better to let the developers investigate the issue, in case it needs to be fixed.

[Guest Armin Pasalic]

Thanks Armin Pasalic, but in this case i think it is better to let the developers investigate the issue, in case it needs to be fixed.

I sure wish I was a Developer though. o.o

Cheers!

 

 

 

 

[Malware Check]

Tried to uninstall and reinstall to fix the issue, but now i can`t activate Plus. Tried four times, and i only get the free version. Some help is needed please.

[Guest Armin Pasalic]

hm.... Yeah, I have the same with a License. I help ya' out.

[Malware Check]

Thanks Armin Pasalic, but i posted a support ticket.

[Malware Check]

Millard fixed the license issue. Thanks again Millard

[cloggy]

I have exactly the same problem with the Rootkit Scan..nothing scanned, elapsed time 00:00:00

 

Running version 2.0.11.12

[Pedersen]

This issue should be fixed to our next release

Thanks for reporting

[Malware Check]

Sorry to say, but the license issue is back

[millard@immunet.com]

Sorry to say, but the license issue is back

Did something change? For example did you reinstall or did this just randomly happen? If you reinstalled, I'll fix your key right away, but if is random, could you please send your support diagnostics files to millard at immunet.com.

Thanks,

--Millard

[Malware Check]

I used the free version for a few days, and now it will not accept the license key. I tried to install the one with the built in key, and it just installed the free version. Tried several times.

[millard@immunet.com]

I used the free version for a few days, and now it will not accept the license key. I tried to install the one with the built in key, and it just installed the free version. Tried several times.

 

The key checks are done on the server side, so even if you use the one with the embedded key it won't run because it determined your key was in use. You're key is registered in install, so if you reinstalled or switched PCs it won't let you re-register until the admin fixes the key. I've fixed your key.

--Millard

[Malware Check]

I did not reinstall or switch machine, so it is a bit strange this happens. But it works now. Thanks Millard.

[Malware Check]

Any news about the rootkit scan issue?

[Malware Check]

Bump

[millard@immunet.com]

Bump

 

Sorry. Getting status on this is painful. Basically we're going to get both the fix for rootkit scans and 64-bit support in the next two weeks. Then we'll have to integrate it into the product and test it out. I'd guess the end of October.

--Millard

[Malware Check]

Thanks for the update Millard.

[TollyBugg]

Hi All

 

Sadly I am still experiencing this issue. Have just upgraded my Plus to 2.0.16.38 and my RootKit scan, scans 0 files. See attached image. I have already removed and reinstalled the product 2 or 3 times (purchased 3 licences but only ever used so far on the one pc.) So am worried about re-installing and not being able to activate.

 

 

 

Any help or advice chaps?

 

Also noted that since the update, I am no longer up to date?? I am Secure, Connected, but not up to date. Fix It option doesn't work.

 

[davemc@mail.com]

Same here! Rootkit Scan was working previously, only scanned 2 files though, but it worked. Since upgrading to 2.0.16.38 ---Nohing!

 

Same as others on this page-Time scanned 0:00:00- Files 0

 

Anything hapening to resolve it anytime soon?

 

Thanks.