Malware Check 1 Report post Posted July 1, 2010 Please take a look at the attached image. Quote Share this post Link to post Share on other sites
millard@immunet.com 124 Report post Posted July 1, 2010 Please take a look at the attached image. Malware Check, This is not good. Please email your Support Diagnostics file (http://support.immunet.com/tiki-read_article.php?articleId=10) to support@immunet.com and I will see if I can determine what the issue is. Thanks, --Millard Quote Share this post Link to post Share on other sites
Malware Check 1 Report post Posted July 1, 2010 Thanks Millard. Support Diagnostics file on it`s way. Quote Share this post Link to post Share on other sites
Guest Armin Pasalic Report post Posted July 2, 2010 If it doesnt help. You can try Un-installing, and re-installing again. Good old way: 1. Uninstall and restart 2. Delete immunet folder and download a registry clean and clean 3. Re-install and give back the results. This old way helps 80% of problems. Cheers! Quote Share this post Link to post Share on other sites
Pedersen 138 Report post Posted July 2, 2010 Armin please dont use that old fix method. It will not help this kind of problems. Quote Share this post Link to post Share on other sites
Malware Check 1 Report post Posted July 2, 2010 Thanks Armin Pasalic, but in this case i think it is better to let the developers investigate the issue, in case it needs to be fixed. Quote Share this post Link to post Share on other sites
Guest Armin Pasalic Report post Posted July 2, 2010 Thanks Armin Pasalic, but in this case i think it is better to let the developers investigate the issue, in case it needs to be fixed. I sure wish I was a Developer though. o.o Cheers! Quote Share this post Link to post Share on other sites
Malware Check 1 Report post Posted July 3, 2010 Tried to uninstall and reinstall to fix the issue, but now i can`t activate Plus. Tried four times, and i only get the free version. Some help is needed please. Quote Share this post Link to post Share on other sites
Guest Armin Pasalic Report post Posted July 3, 2010 hm.... Yeah, I have the same with a License. I help ya' out. Quote Share this post Link to post Share on other sites
Malware Check 1 Report post Posted July 3, 2010 Thanks Armin Pasalic, but i posted a support ticket. Quote Share this post Link to post Share on other sites
Malware Check 1 Report post Posted July 3, 2010 Millard fixed the license issue. Thanks again Millard Quote Share this post Link to post Share on other sites
cloggy 1 Report post Posted July 11, 2010 I have exactly the same problem with the Rootkit Scan..nothing scanned, elapsed time 00:00:00 Running version 2.0.11.12 Quote Share this post Link to post Share on other sites
Pedersen 138 Report post Posted July 11, 2010 This issue should be fixed to our next release Thanks for reporting Quote Share this post Link to post Share on other sites
Malware Check 1 Report post Posted August 13, 2010 Sorry to say, but the license issue is back Quote Share this post Link to post Share on other sites
millard@immunet.com 124 Report post Posted August 13, 2010 Sorry to say, but the license issue is back Did something change? For example did you reinstall or did this just randomly happen? If you reinstalled, I'll fix your key right away, but if is random, could you please send your support diagnostics files to millard at immunet.com. Thanks, --Millard Quote Share this post Link to post Share on other sites
Malware Check 1 Report post Posted August 13, 2010 I used the free version for a few days, and now it will not accept the license key. I tried to install the one with the built in key, and it just installed the free version. Tried several times. Quote Share this post Link to post Share on other sites
millard@immunet.com 124 Report post Posted August 13, 2010 I used the free version for a few days, and now it will not accept the license key. I tried to install the one with the built in key, and it just installed the free version. Tried several times. The key checks are done on the server side, so even if you use the one with the embedded key it won't run because it determined your key was in use. You're key is registered in install, so if you reinstalled or switched PCs it won't let you re-register until the admin fixes the key. I've fixed your key. --Millard Quote Share this post Link to post Share on other sites
Malware Check 1 Report post Posted August 13, 2010 I did not reinstall or switch machine, so it is a bit strange this happens. But it works now. Thanks Millard. Quote Share this post Link to post Share on other sites
Malware Check 1 Report post Posted September 29, 2010 Any news about the rootkit scan issue? Quote Share this post Link to post Share on other sites
Malware Check 1 Report post Posted October 5, 2010 Bump Quote Share this post Link to post Share on other sites
millard@immunet.com 124 Report post Posted October 5, 2010 Bump Sorry. Getting status on this is painful. Basically we're going to get both the fix for rootkit scans and 64-bit support in the next two weeks. Then we'll have to integrate it into the product and test it out. I'd guess the end of October. --Millard Quote Share this post Link to post Share on other sites
Malware Check 1 Report post Posted October 5, 2010 Thanks for the update Millard. Quote Share this post Link to post Share on other sites
TollyBugg 1 Report post Posted October 14, 2010 Hi All Sadly I am still experiencing this issue. Have just upgraded my Plus to 2.0.16.38 and my RootKit scan, scans 0 files. See attached image. I have already removed and reinstalled the product 2 or 3 times (purchased 3 licences but only ever used so far on the one pc.) So am worried about re-installing and not being able to activate. Any help or advice chaps? Also noted that since the update, I am no longer up to date?? I am Secure, Connected, but not up to date. Fix It option doesn't work. Quote Share this post Link to post Share on other sites
davemc@mail.com 5 Report post Posted October 20, 2010 Same here! Rootkit Scan was working previously, only scanned 2 files though, but it worked. Since upgrading to 2.0.16.38 ---Nohing! Same as others on this page-Time scanned 0:00:00- Files 0 Anything hapening to resolve it anytime soon? Thanks. Quote Share this post Link to post Share on other sites